Casual AHA Flow Coordinator/Receptionist

medcan; Oakville; On-site; CAD 32,000 - 44,000; Part time

Job summary

Medcan in Oakville is seeking an energetic AHA Flow Coordinator/Receptionist to welcome clients, manage check-ins, and support payments and appointments. This casual role requires flexibility to cover two 8.5-hour shifts per month between 6am and 6pm.

You will actively coordinate patient flow, monitor wait times and provider availability, and support cross‑functional clinic needs to ensure exceptional service.

Qualifications

• 2 years of experience in healthcare reception/front-desk or related customer service roles.
• Experience in healthcare industry asset.
• Excellent communication and organizational skills.
• Ability to travel to clinic during business hours.
• Ability to multi-task and work well in a team.

Responsibilities

• Reception & Client Experience: client greeting and support, check-in/check-out, payments, appointment support, managing client inquiries and expectations, and communicating delays or changes
• Clinic Flow & Coordination: actively managing client flow, monitoring wait times and provider availability, coordinating across clinical teams, and adapting to delays, add‑ons, accommodations, and other real‑time changes
• Operational & Cross‑Functional Support: providing cross‑coverage across Reception, AHA Flow, YRC/Refine and other clinic needs, along with opening/closing, next‑day preparation, and general administrative and operational support

Skills

Communication skills

Customer service

Multitasking

Teamwork

MS Office (intermediate)

Organizational skills

Attention to detail

Education

Health-related education background

Tools

MS Office

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you!

This job is for a current vacancy.

This casual (minimum 2 shifts per month) position is stationed at Medcan's Oakville location at 2275 Upper Middle Road East. The successful candidate will complete all of their training onsite at our Oakville site as well.

Medcan is recruiting for an AHA Flow Coordinator/Receptionist role. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and exceptional organizational skills.

The role is responsible for monitoring and facilitating the flow of patients through our Year‑Round Case clinic and checking clients in for their Annual Health Assessment as well as coordinating with other clinic staff to ensure an exceptional delivery of service. The role is also responsible for monitoring and facilitating the flow of clients through the clinic during their Annual Health Assessment.

The ideal candidate is a client‑focused professional with excellent communication skills, a great attitude, and some flexibility in their schedule.

What You’ll Do

• Reception & Client Experience : client greeting and support, check-in/check-out, payments, appointment support, managing client inquiries and expectations, and communicating delays or changes
• Clinic Flow & Coordination : actively managing client flow, monitoring wait times and provider availability, coordinating across clinical teams, and adapting to delays, add‑ons, accommodations, and other real‑time changes
• Operational & Cross‑Functional Support : providing cross‑coverage across Reception, AHA Flow, YRC/Refine and other clinic needs, along with opening/closing, next‑day preparation, and general administrative and operational support

What You’ll Need

• Prior experience in similar role.
• 2 years of experience in healthcare industry, reception/front‑desk, customer service, hospitality, or medical administration is an asset
• Education in health or a related discipline is an asset.
• Four Star Hotel experience or a luxury spa is an asset.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Intermediate level skills in MS Office.
• Exceptional customer service skills.
• Ability to multi‑task.
• Ability to work well in a team environment.
• Ability to foster relationships with other teams and practitioners.
• Liaison with all clinic departments
• Ability to reliably travel to the clinic during business hours.

This is a casual position currently scheduled for two 8.5 hour shifts a month between Monday to Saturday during clinic hours (6am - 6pm).

Position Pay Range

$23.00 - $31.62 CAD per hour

Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Diversity, Equity and Accessibility

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure - Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan's values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [e-mail].