Casual AHA Flow Coordinator/Receptionist

Medcan Health Management Inc.; Oakville; On-site; CAD 32,000 - 44,000; Part time

Job summary

Medcan Health Management Inc. in Oakville is hiring for a casual AHA Flow Coordinator/Receptionist to support patient check‑in, flow, and overall service delivery.

The role requires high energy, exceptional client service and strong organizational skills, with onsite training at 2275 Upper Middle Road East. Responsibilities include greeting and assisting clients, managing clinic flow, coordinating with clinical teams, and providing cross‑functional administrative support.

Qualifications

• Prior experience in similar role.
• 2 years of healthcare industry, reception/front-desk, customer service, hospitality or medical administration is an asset.
• Education in health or related discipline is an asset.
• Four Star Hotel experience or a luxury spa is an asset.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.

Responsibilities

• Reception & client experience: greeting, check-in/out, payments, appointment support, inquiries and communication of delays.
• Clinic flow & coordination: managing client flow, wait times and provider availability across teams.
• Operational & cross-functional support: cross-coverage and general admin for clinic needs, opening/closing and next-day prep.

Skills

Client service

Communication

Organization

Multi-tasking

Teamwork

Travel to clinic

Customer service

Education

Health-related education (asset)

Tools

MS Office

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy. This casual (minimum 2 shifts per month) position is stationed at Medcan’s Oakville location at 2275 Upper Middle Road East. The successful candidate will complete all of their training onsite at our Oakville site as well. Medcan is recruiting for an AHA Flow Coordinator/Receptionist role. The position requires high energy and enthusiasm, an appreciation for detail, an outstanding level of client service and exceptional organizational skills. The role is responsible for monitoring and facilitating the flow of patients through our Year‑Round Case clinic and checking clients in for their Annual Health Assessment as well as coordinating with other clinic staff to ensure an exceptional delivery of service. The role is also responsible for monitoring and facilitating the flow of clients through the clinic during their Annual Health Assessment. The ideal candidate is a client‑focused professional with excellent communication skills, a great attitude, and some flexibility in their schedule.

What You’ll Do:

• Reception & Client Experience: client greeting and support, check-in/check-out, payments, appointment support, managing client inquiries and expectations, and communicating delays or changes
• Clinic Flow & Coordination: actively managing client flow, monitoring wait times and provider availability, coordinating across clinical teams, and adapting to delays, add-ons, accommodations, and other real-time changes
• Operational & Cross-Functional Support: providing cross-coverage across Reception, AHA Flow, YRC/Refine and other clinic needs, along with opening/closing, next-day preparation, and general administrative and operational support

What You’ll Need:

• Prior experience in similar role.
• 2 years of experience in healthcare industry, reception/front‑desk, customer service, hospitality, or medical administration is an asset.
• Education in health or a related discipline is an asset.
• Four Star Hotel experience or a luxury spa is an asset.
• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• Intermediate level skills in MS Office.
• Exceptional customer service skills.
• Ability to multi‑task.
• Ability to work well in a team environment.
• Ability to foster relationships with other teams and practitioners.
• Liaison with all clinic departments.
• Ability to reliably travel to the clinic during business hours.

Position Pay Range $23.00 - $31.62 CAD per hour. Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

This is a casual position currently scheduled for two 8.5 hour shifts a month between Monday to Saturday during clinic hours (6am - 6pm).

AI Use Disclosure – Opportunities at Medcan:

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan’s values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [e-mail].

Additional Information:

Medcan is a global leader in proactive health and wellness services and is devoted to providing care that is grounded in the latest evidence-based practices, technologies and treatments. Our team includes physicians, clinicians, allied health, administrative and corporate professionals that are passionate about supporting individuals, families and employers to live well, for live. Medcanners are client obsessed, our business is powered by people, and we believe in challenging the status quo and focusing on what matters. We value excellence, drive, respect and integrity. Medcan's head office is located at 150 York Street in downtown Toronto, with additional locations across Ontario.

Learn More:

Learn more at medcan.com.