Operations Manager, Facilities

Medcan Health Management Inc.; Toronto; On-site; CAD 74,000 - 101,000; Full time

Job summary

Medcan Health Management Inc. is seeking a hands-on Manager, Facilities to lead the safe, reliable operation of its flagship clinic at 150 York Street in Toronto and provide facilities expertise across Medcan's network.

You will supervise facilities teams, coordinate vendor contracts, oversee preventive maintenance, manage space planning and move activities, and ensure safety, cleanliness and high standards for clients and staff.

Qualifications

• Post-secondary education in Facilities Management or related field.
• At least five years in facilities or workplace services with leadership.
• Healthcare/multi-site experience preferred.

Responsibilities

• Lead day-to-day facilities operations at 150 York flagship clinic.
• Coordinate vendor contracts, service quality and escalations.
• Oversee preventive maintenance, space planning and moves.
• Ensure health, safety and security compliance across locations.
• Manage budgets, invoices and cost-saving opportunities.

Skills

Facilities Operations

Vendor Management

Budgeting

Team Leadership

Education

Facilities Management

Tools

Limble CMMS

Microsoft Office

Job description

Are you passionate about helping people live their healthiest lives? Do you thrive in a dynamic, supportive environment where your contributions truly matter? If so, Medcan is the place for you! This job is for a current vacancy. The Role: Medcan is seeking a hand-on Manager, Facilities to lead the safe, reliable and high-quality operation of its flagship clinic at 150 York Street while providing facilities expertise and operational support across Medcan's multi-site network.

What You'll Do:

• Facilities Operations at 150 York Lead the day-to-day facilities and maintenance operation for the 150 York flagship clinic, ensuring client, clinical, office and team spaces are safe, functional, clean, attractive and ready for use.
• Serve as Medcan's primary facilities contact with the landlord and property management team, coordinating building services, access, maintenance, deliveries, shutdowns, repairs and escalations.
• Maintain a visible presence throughout the clinic and conduct scheduled and pop-up inspections to identify deficiencies in cleanliness, functionality, safety, presentation and maintenance.
• Triage facilities requests and work orders, set priorities based on operational and client impact, assign work and follow issues through to verified completion.
• Oversee preventive maintenance schedules, equipment and asset servicing, furniture, fixtures, workstation inventory, storage and general workplace readiness.
• Coordinate meeting-room and event set-ups, internal moves, installations and after-hours deliveries or project work as required.
• Multi-Site Facilities Support Provide facilities guidance and responsive operational support to Medcan satellite clinics, partnering with local leaders to assess needs, resolve issues and maintain consistent standards.
• Help establish common facilities processes, inspection routines, service expectations, documentation and escalation pathways across locations.
• Support new clinic openings, renovations, relocations and service expansions by contributing facilities requirements, operational-readiness reviews, vendor coordination and transition planning.
• Identify recurring or enterprise-wide facilities risks and opportunities, and recommend practical, scalable solutions that reflect the needs of different sites.
• People Leadership and Service Delivery Lead, schedule, coach and develop Facilities, Maintenance and Valet team members, establishing clear priorities, service expectations and accountability for follow-through. Create a responsive, solutions-focused service culture that recognizes the connection between the physical environment, team effectiveness and the client experience. Manage timekeeping, coverage, workload allocation, training and day-to-day performance, ensuring appropriate support across Medcan's hours of operation. Build effective working relationships across clinical and operational teams, keeping stakeholders informed and escalating issues at the right time.
• Vendor, Contract and Financial Management Manage relationships with contractors and service providers, including sourcing quotes, coordinating access and work, monitoring service quality and addressing performance concerns. Support competitive bidding, scope development and vendor selection for assigned maintenance, repair and small-to-medium capital projects. Develop and manage facilities operating plans and budgets in partnership with leadership; monitor spending, validate invoices and identify responsible cost-saving opportunities without compromising safety, quality or service. Maintain accurate vendor, warranty, service, asset and project documentation.
• Safety, Security and Operational Resilience Partner with Health and Safety and operational leaders to support compliance with applicable health, safety, environmental, accessibility and building requirements. Conduct and document facilities inspections and audits, address identified hazards or deficiencies and support corrective-action follow-up. Oversee access-control administration and physical-security protocols in partnership with appropriate internal and external stakeholders. Coordinate facilities response to urgent events such as leaks, outages, equipment failures, building alarms and other disruptions; support business-continuity and emergency-readiness activities. Ensure planned shutdowns, high-impact repairs and after-hours work are communicated and coordinated to protect clinical operations and the client experience.
• Projects, Space and Continuous Improvement Support assigned facilities projects from planning and scoping through vendor coordination, implementation, close-out and operational handover. Partner with stakeholders on room reallocations, renovations, seating plans and space optimization to support service needs and future growth. Use work-order data, inspection findings, client and team feedback, service trends and budget information to identify improvement priorities. Promote sustainable facilities practices, including energy conservation, responsible procurement and waste reduction where operationally appropriate. Use Medcan's computerized maintenance management system, currently Limble, to support work-order management, preventive maintenance, documentation and reporting.

What You'll Need:

• Post-secondary education in Facilities Management, Building Operations, Business Administration, Hospitality, Healthcare Management or a related field; an equivalent combination of education and experience will be considered.
• At least five years of progressive experience in facilities, building operations, workplace services or hospitality operations, including people-leadership responsibility.
• Experience managing facilities in a complex, high-touch environment; healthcare, wellness, hospitality, commercial office or multi-site experience is strongly preferred.
• Demonstrated experience managing vendors, contracts, work orders, preventive maintenance and small-to-medium projects.
• Working knowledge of workplace health and safety, physical security, accessibility and building-operations practices.
• Experience with budgeting, invoice review, purchasing and cost management.
• Proficiency with Microsoft Word, Excel, Outlook and PowerPoint; experience with computerized maintenance management systems such as Limble is preferred.
• Valid driver's licence and ability to travel occasionally between Medcan locations, as operationally required. Primarily on site at 150 York Street, with periodic visits to other Medcan clinics.
• Availability to support work outside regular business hours for planned installations, shutdowns, urgent repairs or operational incidents when required.
• Frequent movement throughout an active clinic environment and regular interaction with clients, team members, vendors and building personnel.
• Ability to safely perform the physical activities normally associated with facilities oversight, including walking sites, inspecting spaces and occasionally moving or handling light workplace materials.

Position Pay Range $73,699.00 - $101,335.00 CAD annually Pay will be determined based on an analysis of the selected candidate's experience and qualifications within the role's compensation grade. Medcan's compensation ranges are determined by a combination of required qualifications and skills, market value, and internal equity. The above range pertains solely to the base compensation and is not inclusive of additional compensation details such as perks, benefits, and potential bonuses or incentives.

Diversity, Equity and Accessibility:

Medcan is dedicated to equity, diversity and inclusion. We strive to ensure all stakeholders have a fair opportunity to participate in our community. If contacted for an opportunity, please advise your Talent Acquisition contact should you require accommodation.

AI Use Disclosure – Opportunities at Medcan

Medcan uses artificial intelligence (AI) tools to support the screening and assessment of applicants for opportunities as part of a fair, transparent, and inclusive process. These tools assist our team but do not make final decisions. All decisions are reviewed and made by our teams to ensure fairness and alignment with Medcan's values. If you have questions about how your application is assessed, please contact the Medcan Talent Acquisition team at [e-mail].

Medcan is a global leader in proactive health and wellness services and is devoted to providing care that is grounded in the latest evidence-based practices, technologies and treatments. Our team includes physicians, clinicians, allied health, administrative and corporate professionals that are passionate about supporting individuals, families and employers to live well, for live. Medcanners are client obsessed, our business is powered by people, and we believe in challenging the status quo and focusing on what matters. We value excellence, drive, respect and integrity. Medcan's head office is located at 150 York Street in downtown Toronto, with additional locations across Ontario. Learn more at medcan.com.