Member Solutions & Service Specialist

Newfoundland and Labrador Credit Union Ltd.; San Juan de Terranova; On-site; CAD 42,000 - 60,000; Full time

Job summary

Newfoundland and Labrador Credit Union Ltd. seeks a proactive Member Solutions Advisor to deliver outstanding member service, promote financial products, and handle inquiries in a call-centre setting. You will assist members with transactions, cash balancing, and building lasting relationships across branches.

The role emphasizes teamwork, accuracy, and a service-oriented approach within our member solutions team, contributing to the overall member experience and branch support.

Qualifications

• Experience delivering superior member service in financial services.
• Ability to recommend financial products and services to members.
• Experience responding to member inquiries and processing transactions.
• Experience with cash balancing and daily reconciliation.
• Experience in a call centre environment is preferred.

Responsibilities

• Provide superior member service and financial guidance to members.
• Respond to inquiries and process member transactions accurately.
• Balance cash and ensure daily transactional accuracy.
• Support branches and assist marketing in promotions and campaigns.

Skills

Member service

Financial products

Customer inquiries

Cash handling

Call centre

Team player

Job description

Newfoundland and Labrador Credit Union Ltd. seeks a proactive Member Solutions Advisor to deliver outstanding member service, promote financial products, and handle inquiries in a call-centre setting. You will assist members with transactions, cash balancing, and building lasting relationships across branches.

The role emphasizes teamwork, accuracy, and a service-oriented approach within our member solutions team, contributing to the overall member experience and branch support.