Member Services Specialist I

Access Credit Union Limited; Manitoba; On-site; CAD 39,000 - 46,000; Full time

Benefits offered by this job

100% company paid health benefits

Employer-matched pension plan

Continuing education

Career advancement opportunities

Job summary

Access Credit Union Limited is recruiting for a branch role focused on member services, financial transactions, and service excellence. You will address inquiries, balance cash, and refer complex issues to the appropriate team, while maintaining branch policies and risk controls.

The position emphasizes an advice-based approach to promote Access Credit Union products, support sales opportunities, and contribute to community engagement and service quality.

Qualifications

• Grade 12 diploma or equivalent is required.
• Minimum of 1 year in a customer/member service role.
• Strong interpersonal and communication skills, both verbal and written.
• Proficient computer skills and attention to detail.

Responsibilities

• Process over-the-counter financial services efficiently and professionally.
• Balance transactions and resolve routine account issues.
• Cross-sell Access Credit Union products and services.
• Maintain knowledge of policies, risk management, and confidentiality.
• Act as an ambassador in the community and support business development.

Skills

Interpersonal skills

Communication skills (verbal & written

Attention to detail

Judgment & prioritization

Proficient computer skills

Education

Grade 12 diploma or equivalent

Business Administration or other post-secondary asset

Job description

Access Credit Union Limited is recruiting for a branch role focused on member services, financial transactions, and service excellence. You will address inquiries, balance cash, and refer complex issues to the appropriate team, while maintaining branch policies and risk controls.

The position emphasizes an advice-based approach to promote Access Credit Union products, support sales opportunities, and contribute to community engagement and service quality.