Member Solutions Advisor

Newfoundland and Labrador Credit Union Ltd.; San Juan de Terranova; On-site; CAD 42,000 - 60,000; Full time

Job summary

Newfoundland and Labrador Credit Union Ltd. seeks a proactive Member Solutions Advisor to deliver outstanding member service, promote financial products, and handle inquiries in a call-centre setting. You will assist members with transactions, cash balancing, and building lasting relationships across branches.

The role emphasizes teamwork, accuracy, and a service-oriented approach within our member solutions team, contributing to the overall member experience and branch support.

Qualifications

• Experience delivering superior member service in financial services.
• Ability to recommend financial products and services to members.
• Experience responding to member inquiries and processing transactions.
• Experience with cash balancing and daily reconciliation.
• Experience in a call centre environment is preferred.

Responsibilities

• Provide superior member service and financial guidance to members.
• Respond to inquiries and process member transactions accurately.
• Balance cash and ensure daily transactional accuracy.
• Support branches and assist marketing in promotions and campaigns.

Skills

Member service

Financial products

Customer inquiries

Cash handling

Call centre

Team player

Job description

Newfoundland and Labrador Credit Union (NLCU) is currently looking for energetic, motivated people to fill the position of:

Member Solutions Advisor

You are enthusiastic, outgoing, pleasant, and service oriented! You have great abilities to market yourself and your organization. To create new, and build on existing member commitment - you will go the extra mile!

As a Member Solutions Advisor you will be responsible for providing superior member service in recommending financial products and services to current and potential members, responding to member inquiries, processing members' financial transactions, and cash balancing. Ideally suited for this opportunity is an individual who has an interest in financial services and who works well as part of a team in a call centre environment.

Working with our Member Solutions Centre team your focus will be on providing superior service to existing and prospective members. As a Member Solutions Advisor, you will be responsible in recommending financial products and services as well as creating and fostering positive relationships with our members. You will also provide assistance to branches on telemarketing and assist the Director, Marketing and Communications in the development/enhancement of the Marketing and Communications Department.

We would like to thank all interested candidates; however, only those selected for an interview will be contacted. Newfoundland and Labrador Credit Union is an equal opportunity employer.