Member Experience Specialist - Hybrid Banking

Meridian Credit Union; St. Catharines; On-site; CAD 45,000 - 49,000; Part time

Benefits offered by this job

Hybrid work arrangements

In-office Pendale Plaza Branch

Inclusive and collaborative culture

Job summary

Meridian Credit Union in St. Catharines is seeking a Member Experiences Representative to deliver outstanding service, manage inquiries, and promote banking solutions.

You will be on-site at the Pendale Plaza branch, collaborating with Wealth and Small Business teams to support Members’ financial wellbeing. The role emphasizes empathy, active listening, and proactive problem solving, with responsibilities spanning service delivery, reference checks, and maintaining accurate records in a

Qualifications

• Ability to deliver an exceptional Member experience with patience and empathy.
• Strong interpersonal and written/oral communication skills.
• Comfort with banking products and services to advise Members effectively.

Responsibilities

• Deliver an exceptional Member experience by understanding needs and offering solutions.
• Post transactions accurately and maintain confidentiality of Member data.
• Identify opportunities to grow relationships and promote Meridian products.

Skills

Customer service

Empathy

Communication

Education

High School diploma or relevant working experience

Job description

Meridian Credit Union in St. Catharines is seeking a Member Experiences Representative to deliver outstanding service, manage inquiries, and promote banking solutions.

You will be on-site at the Pendale Plaza branch, collaborating with Wealth and Small Business teams to support Members’ financial wellbeing. The role emphasizes empathy, active listening, and proactive problem solving, with responsibilities spanning service delivery, reference checks, and maintaining accurate records in a