Member Services Representative - Banking

Libro Credit Union; Kitchener; On-site; CAD 38,000 - 52,000; Full time

Benefits offered by this job

Competitive salaries

Living Wage employer

Staff accounts and staff rates on prod

Wellness program

Staff appreciation programs and awards

Job summary

Libro Credit Union is hiring a Service Representative to support the Waterloo Region. The role involves first-point-of-contact member assistance in branches, over the phone, and via digital channels, delivering prompt, friendly, and accurate service.

You will handle routine banking transactions and help members with digital banking needs while upholding privacy and AML procedures. This is a full-time, in-branch position with shifts including evenings and weekends as needed.

Qualifications

• Front-line customer service or financial services experience.
• Strong attention to detail in a fast-paced environment.
• Ability to handle daily banking transactions and digital banking support.

Responsibilities

• Serve as the primary point of contact for members visiting the branch, calling in, or engaging through digital channels.
• Deliver prompt, friendly, and accurate service, ensuring a positive member experience at every interaction.
• Efficiently execute a range of routine banking transactions including deposits, withdrawals, bill payments, loan payments, and bank drafts.
• Support members with digital banking needs, including troubleshooting, navigation, and use of self-serve platforms.
• Handle member concerns or service issues with empathy, professionalism, and a focus on resolution.
• Demonstrate strong knowledge of day-to-day banking products including demand deposit accounts, debit and credit cards, e-transfers, and statement services.
• Recognize and act on opportunities to refer to branch specialists.
• Adhere to all procedures regarding privacy, anti-money laundering (AML), and financial transaction verification.
• Contribute to a positive and inclusive team environment that reflects Libro’s values and culture.

Skills

Customer service

Banking transactions

Digital banking assistance

Attention to detail

Job description

Libro Credit Union is hiring a Service Representative to support the Waterloo Region. The role involves first-point-of-contact member assistance in branches, over the phone, and via digital channels, delivering prompt, friendly, and accurate service.

You will handle routine banking transactions and help members with digital banking needs while upholding privacy and AML procedures. This is a full-time, in-branch position with shifts including evenings and weekends as needed.