Member Services Representative

Bulkley-Valley-Credit-Union; New Hazelton; On-site; CAD 42,000 - 54,000; Full time

Job summary

Bulkley Valley Credit Union, serving over 16,000 members from Hazelton to Burns Lake, seeks a proactive member service associate. You will process routine cash and non-cash member transactions and respond to inquiries via telephone, electronic and digital channels.

You will build and manage relationships, analyze member needs, advise on products and services, and refer to other staff where appropriate. The ideal candidate has a high school diploma and 1–2 years of business education and

Qualifications

• High school diploma required; 1–2 years of post-secondary business studies preferred.
• Experience with cash handling and customer transactions is a plus.
• Adaptable, organized and able to thrive in change.

Responsibilities

• Process routine cash and non-cash member transactions.
• Respond to member requests via telephone, electronic and digital channels.
• Build and manage relationships; provide trusted financial guidance.
• Promote and refer credit union products and services as appropriate.

Skills

Customer service

Cash handling

Relationship building

Education

High school diploma

Business studies 1–2 years

Job description

Bulkley Valley Credit Union, serving over 16,000 members from Hazelton to Burns Lake, prides itself on employing empowered staff committed to delivering high quality personalized service.If you want to join a dynamic group dedicated to cooperative values and member service, this is the right career move for you. You will be responsible for processing routine cash and non-cash related member transactions and responding to member requests via telephone, electronic and digital channels. You will build and manage relationships with our members and provide them with trusted financial advice. You will analyze member needs and assist members to utilize the product or service which best meets those needs by outlining benefits and alternatives and advising on the best match. You will recognize member opportunities and take appropriate actions to promote credit union products and services and refer to other staff where appropriate.

The successful candidate should have a minimum of a high school diploma, one to two years of post-secondary education in the business discipline would be preferred. An individual with a combination of education and/or experience, preferably with cash experience, will also be considered.. You should be adaptable, organized and have the ability to prioritize and thrive in an environment of ongoing change.