Service Representative - Watford (Part Time)

Libro Credit Union; Warwick; On-site; CAD 27,000 - 39,000; Part time

Benefits offered by this job

Competitive salaries

Wellness programs

Tuition assistance

Staff banking specialists

Job summary

Libro Credit Union in Watford is hiring a Part-Time Service Representative to welcome members and provide day-to-day transactional support with accuracy and care.

You will handle deposits, withdrawals, bill payments, and digital banking assistance, maintain privacy, and refer complex inquiries to branch specialists, contributing to a positive, inclusive team that strengthens financial well-being.

Qualifications

• Front-line customer service experience or exposure to financial services.
• Strong attention to detail in fast-paced environments.

Responsibilities

• Serve as the primary point of contact for members visiting the branch, calling in, or engaging through digital channels.
• Deliver prompt, friendly, and accurate service, ensuring a positive member experience at every interaction.
• Efficiently execute a range of routine banking transactions including deposits, withdrawals, bill payments, loan payments, and bank drafts.
• Support members with digital banking needs, including troubleshooting, navigation, and use of self-serve platforms.
• Handle member concerns or service issues with empathy, professionalism, and a focus on resolution.
• Demonstrate strong knowledge of day-to-day banking products including demand deposit accounts, debit and credit cards, e-transfers, and statement services.
• Recognize and act on opportunities to refer to branch specialists.
• Adhere to all procedures regarding privacy, AML, and financial transaction verification.
• Contribute to a positive and inclusive team environment that reflects Libro’s values and culture.

Skills

Front-line service

Financial services

Attention to detail

Job description

Career Opportunity

Libro Credit Union is growing! Join Libro Credit Union as a Part Time Service Representative at our Watford location

At Libro Credit Union, every employee and every customer are an member. Everything we do is about strengthening financial well-being for a better tomorrow.

Libro invests in our employee’s development and career ambitions. We value candidates who are accountable, courageous, inclusive, driven to perform and have a passion for supporting people, local business and communities in strengthening their financial well-being.

As a Certified B Corporation©, we use business as a force for good. That means:

• Empowering people to live their most fulfilled lives.
• Supporting businesses and communities to thrive.
• Caring for the planet and economic growth through sustainable practices.

We are currently hiring a PartTime Service Representative supporting our Watford location.

Weekly Hours: minimum 24 hours per week

This position requires availability to work shifts as scheduled, including evenings and weekends if applicable and requires flexibility to changes in hours as required.

The Service Representative is the first point of contact for members at Libro branches, providing essential day-to-day transactional support with a high level of service and accuracy. As the face of Libro in the branch, the Service Representative plays a critical role in maintaining trust, efficiency, and member satisfaction.

The Role

• Serve as the primary point of contact for members visiting the branch, calling in, or engaging through digital channels.
• Deliver prompt, friendly, and accurate service, ensuring a positive member experience at every interaction.
• Efficiently execute a range of routine banking transactions including deposits, withdrawals, bill payments, loan payments, and bank drafts.
• Support members with digital banking needs, including troubleshooting, navigation, and use of self-serve platforms.
• Handle member concerns or service issues with empathy, professionalism, and a focus on resolution.
• Demonstrate strong knowledge of day-to-day banking products including demand deposit accounts, debit and credit cards, e-transfers, and statement services.
• Recognize and act on opportunities to refer to branch specialists.
• Adhere to all procedures regarding privacy, anti-money laundering (AML), and financial transaction verification.
• Contribute to a positive and inclusive team environment that reflects Libro’s values and culture.

What We're Looking For

• A passion that aligns with Libro’s Purpose. We want to strengthen financial well-being for a better tomorrow and we’re looking for people to join us in making a difference to people, businesses, and communities.
• Display the Libro values of Accountability, Courage, High Performance and Inclusive Mindset.
• Front-line customer service or financial services environment.
• Experience in a front-line customer service or financial services environment.
• Strong attention to detail skills working within a fast-paced environment.

We Offer Total Reward Programs to Set You Up for Success In & Outside of Work:

• Competitive salaries, pension plans, & incentive programs, that value your dedication.
• Employee wellness programs, Employee & Family Assistance Program, fitness club discounts, technology offers, travel and entertainment deals.
• Dedicated staff banking specialists to support strengthening your own financial well-being! Staff accounts and staff rates on products and services.
• We believe in developing internal talent. Unlock your potential with tuition assistance and opportunities for advancement.

Libro is committed to fostering a safe, healthy, and inclusive work environment that inspires respect. As an inclusive employer we are committed to providing a fully accessible recruitment process.