Member Experience & Financial Advisor

Bulkley Valley Credit Union; Smithers; On-site; CAD 36,000 - 48,000; Full time

Job summary

Bulkley Valley Credit Union in Smithers, BC is seeking a member service representative to process routine cash and non-cash transactions and respond to member requests across phone, email and digital channels.

You will build relationships, provide trusted financial guidance, analyze member needs to match products, and promote credit union services while coordinating with colleagues as appropriate.

Qualifications

• Minimum a high school diploma.
• 1–2 years of post-secondary education in business preferred.
• Experience in cash handling or cash-related roles considered beneficial.

Responsibilities

• Process routine cash and non-cash member transactions.
• Respond to member requests via telephone, email and digital channels.
• Build and manage relationships with members.
• Provide trusted financial advice and outline benefits and alternatives.
• Promote credit union products and services and refer to staff when appropriate.

Skills

Customer service

Cash handling

Communication

Relationship building

Education

High school diploma

Business-related post-secondary education

Job description

Bulkley Valley Credit Union in Smithers, BC is seeking a member service representative to process routine cash and non-cash transactions and respond to member requests across phone, email and digital channels.

You will build relationships, provide trusted financial guidance, analyze member needs to match products, and promote credit union services while coordinating with colleagues as appropriate.