Systems Technician

Socket.dev; Smithers; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive salary

Benefits and pension package

Job summary

Bulkley Valley Credit Union is seeking an IT professional to provide day-to-day technology support across multiple branches. You will assist users, manage Windows systems, and troubleshoot networking issues in a multi-branch, virtualized environment.

You will work under the CIO, coordinating testing and upgrades, liaising with contractors, and maintaining up-to-date documentation. Travel to branches is required, with a competitive compensation and strong benefits package.

Qualifications

• 3-6 years IT-related experience, preferably in a financial institution.
• Windows systems management experience.
• Knowledge of TCP/IP networking and WAN/LAN environments.
• Relevant IT certifications held or pursued.

Responsibilities

• Provide day-to-day technology support for users and IT systems.
• Coordinate testing and installation of changes and upgrades.
• Liaise with contractors and suppliers to resolve problems and install enhancements.
• Create and update system documentation and support records.
• Contribute to an Enhanced Service Commitment through professional, customer-focused support.

Skills

Windows systems management

TCP/IP networking

Troubleshooting skills

Virtualized WAN/LAN environments

Education

Relevant IT certifications

Job description

Bulkley Valley Credit Union, serving over 16,000 members from Hazelton to Burns Lake, prides itself on employing empowered staff committed to delivering high quality personalized service. This is an exciting opportunity for the right candidate to meet their career goals while balancing their lifestyle with the many amenities our community and the Bulkley Valley has to offer.

If you want to join a dynamic group dedicated to cooperative values and member service, this is the right career move for you. You will report directly to the Chief Information Officer and will be responsible for providing day to day technology support for users and IT systems of the credit union and its subsidiaries. As part of the Technology team, you are involved in all support for computer systems, including implementing, maintaining, troubleshooting problems related to computer hardware, software, switches, virtual environments and other networking equipment. You are responsible for coordinating the testing and installation of changes and upgrades, and liaising with contractors and suppliers to resolve problems and to install upgrades or enhancements. You are responsible for ensuring that systems and support documentation is created and updated as necessary for all technology systems. You support the creation of an Enhanced Service Commitment by efficiently providing technical support to the credit union and its subsidiaries, working as a member of the team, and setting a personal example of service and professionalism.

The successful candidate will hold relevant certifications and/or 3-6 years related work experience in the field of information technology, preferably in a financial institution or credit union. The individual should have Windows systems management experience, including TCP/IP networking with its components. The individual should exhibit a demonstrable knowledge of systems administrative tasks, including trouble shooting skills over a multi-branch, virtualized WAN/LAN environment. A combination of education and work experience deemed appropriate to handle the assigned duties may also be considered.

As this position involves travel to all branches of the Bulkley Valley Credit Union, a valid BC Driver’s License with an available vehicle for use is required.

Bulkley Valley Credit Union has a competitive compensation package including an attractive base salary and an excellent benefit and pension package.