Member Services & Events Coordinator

Canadian Bar Association of BC; Vancouver; Hybrid; CAD 53,000 - 60,000; Full time

Benefits offered by this job

Hybrid work environment

Job summary

Canadian Bar Association of BC is seeking a **Member Services Assistant (PD/Events)** to provide administrative support for professional development and networking events. You will manage registrations, coordinate speakers, set up Zoom sessions and liaise with venues, sponsors and members.

The role requires strong organizational and customer service skills, attention to detail and the ability to handle changing priorities with tact and diplomacy.

Qualifications

• 3 years of relevant administrative, customer service, event or program support experience or equivalent
• Experience supporting events, conferences, professional development programs or similar
• Excellent customer service, interpersonal and written communication skills
• Strong attention to detail and proofreading with accurate records
• Demonstrated initiative and ability to follow tasks through to completion
• Proficiency with Microsoft 365 apps and Zoom; basic HTML knowledge is a plus

Responsibilities

• Monitor registrations and respond to attendee inquiries, including payments, refunds, dietary restrictions and accommodation requests
• Create, edit, test and troubleshoot registration pages, post-program surveys and attendee communications
• Create Zoom webinars/meetings for hybrid and virtual events
• Coordinate speaker logistics, including travel, accommodations, gifts, honoraria and event instructions
• Secure Law Society of BC accreditation for programs
• Prepare and assemble day-of materials like nametags, signage and AV equipment
• Respond to inquiries by email, phone and in person and provide admin support as needed
• Maintain shared event inboxes and manage communications
• Prepare agenda for team meetings and distribute notes
• Follow-up on balances, invoices and payments
• Provide support during peak periods and cover for teammates

Skills

Customer service

Communication

Time management

Detail oriented

Diplomacy

Team player

Multitasking

Education

Administrative/office experience

Tools

Microsoft 365

Excel

Zoom

HTML basics

Job description

Canadian Bar Association of BC is seeking a **Member Services Assistant (PD/Events)** to provide administrative support for professional development and networking events. You will manage registrations, coordinate speakers, set up Zoom sessions and liaise with venues, sponsors and members.

The role requires strong organizational and customer service skills, attention to detail and the ability to handle changing priorities with tact and diplomacy.