Member Experience & Support Specialist

Miles Employment Group; Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

Miles Employment Group is partnering with a Vancouver-based professional association to recruit a Member Services Coordinator who will support members through multi-channel communications, provide technical assistance, and manage inquiries in a formal ticketing system.

The role requires a solutions-focused mindset, excellent English communication, and a willingness to engage with governance, bylaws, and CRM data quality to uphold the organization’s standards.

Qualifications

• 2+ years in a high-touch corporate environment, professional association, or technical help desk role.
• Experience managing inquiries via a formal Ticketing System (Salesforce, Zendesk, or Microsoft Dynamics).
• Advanced proficiency in MS Office (Excel) and navigating complex CRM databases.
• Post-secondary degree in Business Administration, Communications, or related field is preferred.
• Strong ethics, confidentiality, and commitment to non-profit mission.
• Ability to commute Monday - Friday 9-5 to a Greater Vancouver office location.

Responsibilities

• Act as the primary point of contact for members via multi-channel communications (phone, email, and digital portals), maintaining a sophisticated and customer centric tone.
• Provide high-level technical assistance to members navigating the digital ecosystem and resolve platform issues.
• Manage the end-to-end lifecycle of member inquiries within a formal ticketing system with proper escalation when needed.
• Develop understanding of membership bylaws and organizational policies and provide clear interpretations.
• Audit administrative workflows and data entry in the member CRM to improve efficiency and data integrity.
• Partner cross-functionally with Professional Development and Operations to translate feedback into improvements.

Skills

Customer service

Problem solving

English communication

Cross-functional collaboration

Education

Post-secondary degree in Business Administration

Communications or related field

Tools

Salesforce

Zendesk

Microsoft Dynamics

MS Excel

Job description

Miles Employment Group is partnering with a Vancouver-based professional association to recruit a Member Services Coordinator who will support members through multi-channel communications, provide technical assistance, and manage inquiries in a formal ticketing system.

The role requires a solutions-focused mindset, excellent English communication, and a willingness to engage with governance, bylaws, and CRM data quality to uphold the organization’s standards.