Member Services Coordinator

Miles (Canada); Vancouver; On-site; CAD 55,000 - 75,000; Full time

Job summary

Miles Employment Group is partnering with a Vancouver-based professional association to recruit a Member Services Coordinator who will support members through multi-channel communications, provide technical assistance, and manage inquiries in a formal ticketing system.

The role requires a solutions-focused mindset, excellent English communication, and a willingness to engage with governance, bylaws, and CRM data quality to uphold the organization’s standards.

Qualifications

• 2+ years in a high-touch corporate environment, professional association, or technical help desk role.
• Experience managing inquiries via a formal Ticketing System (Salesforce, Zendesk, or Microsoft Dynamics).
• Advanced proficiency in MS Office (Excel) and navigating complex CRM databases.
• Post-secondary degree in Business Administration, Communications, or related field is preferred.
• Strong ethics, confidentiality, and commitment to non-profit mission.
• Ability to commute Monday - Friday 9-5 to a Greater Vancouver office location.

Responsibilities

• Act as the primary point of contact for members via multi-channel communications (phone, email, and digital portals), maintaining a sophisticated and customer centric tone.
• Provide high-level technical assistance to members navigating the digital ecosystem and resolve platform issues.
• Manage the end-to-end lifecycle of member inquiries within a formal ticketing system with proper escalation when needed.
• Develop understanding of membership bylaws and organizational policies and provide clear interpretations.
• Audit administrative workflows and data entry in the member CRM to improve efficiency and data integrity.
• Partner cross-functionally with Professional Development and Operations to translate feedback into improvements.

Skills

Customer service

Problem solving

English communication

Cross-functional collaboration

Education

Post-secondary degree in Business Administration

Communications or related field

Tools

Salesforce

Zendesk

Microsoft Dynamics

MS Excel

Job description

Member Services Coordinator: Elevate Your Professional Impact

Our client is a premier professional organization dedicated to advancing the standards and influence of their industry. We are seeking a Member Services Coordinator who operates with precision, technical acumen, and an unwavering commitment to service excellence. This is a role for a high-caliber professional who views member support as an opportunity for strategic engagement and operational refinement.

Mission-Driven Excellence in Member Relations

Our client is a premier professional organization dedicated to advancing the standards and influence of their industry. We are seeking a Member Services Coordinator who operates with precision, technical acumen, and an unwavering commitment to service excellence. This is a role for a high-caliber professional who views member support as an opportunity for strategic engagement and operational refinement.

The Mandate

The Member Services Coordinator serves as a vital link between the organization’s strategic goals and its professional membership. Beyond standard support, you will act as a technical steward and policy advisor, ensuring that every interaction reinforces the organization’s reputation for excellence.

Key Responsibilities:

• Act as the primary point of contact for members via multi-channel communications (phone, email, and digital portals), maintaining a sophisticated and customer centric tone.
• Provide high-level technical assistance to members navigating the digital ecosystem. You will diagnose and resolve platform specific issues, ensuring seamless access to professional resources.
• Manage the end-to-end lifecycle of member inquiries within a formal ticketing system. You will be responsible for the meticulous recording, categorization, and, where necessary, the strategic escalation of complex cases to senior leadership or technical teams.
• Develop a comprehensive understanding of membership bylaws and organizational policies. You will provide accurate interpretations of these standards to members, ensuring consistent application of organizational rules.
• Proactively audit administrative workflows and data entry processes. You will identify opportunities to enhance efficiency and maintain the integrity of the member database (CRM).
• Partner cross-functionally with Professional Development and Operations teams to ensure member feedback is translated into actionable organizational improvements.

Candidate Profile

The Strategic Thinker

You possess a "solutions-first" mindset. You do not merely identify a problem; you analyze its root cause and implement a fix before it impacts the broader membership.

The Technical Specialist

You are comfortable in a digital-first environment. You understand the mechanics of Help Desk operations and possess the patience to guide non-technical users through complex digital processes.

The Communication Expert

You demonstrate an impeccable command of professional English. You can distill complex policy language into clear, concise, and courteous guidance.

Experience & Qualifications

• Professional Experience: 2+ years in a high-touch corporate environment, professional association, or technical help desk role.
• System Proficiency: Proven experience managing inquiries via a formal Ticketing System (e.g., Salesforce, Zendesk, or Microsoft Dynamics).
• Technical Skills: Advanced proficiency in the MS Office Suite (specifically Excel for data management) and comfort navigating complex CRM databases.
• Education: A post-secondary degree in Business Administration, Communications, or a related field is preferred.
• Core Competencies: A deep-stated commitment to professional ethics, confidentiality, and the mission of a non-profit organization.
• Able to commute Monday - Friday 9-5 to a Greater Vancouver office location

Why Join the Organization?

• Professional Prestige: Represent a community of professionals making a tangible impact on the industry.
• Culture of Integrity: Join a team that prioritizes Respect, Accountability, and Collaborative Excellence.
• Career Evolution: Gain deep insight into the governance and operations of a major professional body, with opportunities for professional development.