Member Services Calculations Clerk C (CUPE)

City of Winnipeg; Winnipeg; On-site; CAD 57,000 - 61,000; Full time

Job summary

The City of Winnipeg through The Winnipeg Civic Employees' Benefits Program is seeking a Member Services Calculations Clerk C. This role focuses on pension and benefit calculations, supporting retirement, status changes, and death-related processing with strict confidentiality.

Under Pension Officer supervision, you will analyze transactions, project service and earnings, and prepare documentation for payments. Strong Excel and Office skills are essential for success.

Qualifications

• Post-secondary education in business administration or finance.
• Completion of the PPAC program or willingness to complete within three years.
• Two years of previous professional experience required.
• Strong analytical and mathematical skills.
• Proven self-starter with ability to work with minimal supervision.
• Excellent organization and time-management skills under high volumes.

Responsibilities

• Perform calculations and administrative tasks in support of pension and benefit payments.
• Analyze transactions to determine information and processing procedures.
• Research and project Members' service and earnings for pension calculations.
• Ensure data integrity and privacy of Member records.
• Prepare letters and documents using templates and provide information to Members.

Skills

Analytical skills

Mathematical skills

Organization

Time management

Communication

Education

Business administration or finance degree

PPAC program completion

Two years of professional experience

Tools

Microsoft Office

Excel

Job description

Member Services Calculations Clerk C (CUPE)

The Winnipeg Civic Employees' Benefits Program

Designated Work Location: 5-317 Donald Street

Position Type: Permanent, Full-time

Salary: $2,175.74 - $2,351.98

Closing Date: September 26, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

The City is committed to attracting and retaining a diverse skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Preference to internal applicants may be applied.

The Winnipeg Civic Employees' Benefits Program (WCEBP) provides pension and long-term disability benefits to employees of the City of Winnipeg and eight other participating employers and plan administration services to Members of the Winnipeg Police Pension Plan. Its Member Services unit is responsible for the complete processing of activities such as retirements, relationship breakdowns, changes to employment status, and deaths, in accordance with the applicable plan text, established service standards, policies and procedures, and legal and regulatory requirements. Staff of the WCEBP work in a highly technical financial environment requiring attention to detail, accuracy, and confidentiality.

Under the management of the Manager, Member Services and the day-to-day supervision of the Pension Officer, the Calculations Clerk C is responsible for calculations related to retirement, relationship breakdown, changes to employment status, and death. Interacting with Plan Members and beneficiaries to provide them with prepared information and materials is also an important aspect of this role.

As The Calculations Clerk (Clerk C) You Will

• Perform calculations and administrative tasks in support of activities related to calculation and payment of pensions and benefits:
• Analyze the circumstances of each transaction and determine appropriate information to use and processing procedures to follow, in accordance with Plan Texts, Manitoba's Pension Benefits Act, and the Income Tax Act, as applicable.
• Research, analyze, verify, and project Members' service and earnings for use in calculation of the pension benefit.
• Perform calculations relative to changes to employment status, relationship breakdown, retirement, and death using provided systems, tools, and procedures.
• Analyze calculation results for reasonableness and accuracy.
• Prepare letters, statements and packages of supporting documentation using supplied templates.
• Prepare detailed coding instructions required to process payment of benefits to Members and beneficiaries.
• Interact with Plan Members:
• Respond verbally and in writing to general enquiries from Members in a professional manner; provide general information related to pension and benefits as required or requested.
• Occasionally assist with reception coverage.
• Ensure data integrity and privacy of Member records.
• Participate in professional development training as required by WCEBP and perform other duties as assigned to assist in the efficient operations of WCEBP.

Your Education And Qualifications Include

• Education and work experience requirements:
• Post-secondary education (degree, diploma, or certificate) in the area of business administration or finance. WCEBP encourages recent graduates to apply; on-the-job training and development is available for those candidates who are highly skilled, detail oriented, motivated and eager to take on a challenging and rewarding position.
• Completion of, or willingness to complete with three years of employment, the Pension Plan Administration Certificate (PPAC) program.
• Two years of previous experience in a professional environment is required.
• Strong analytical and mathematical skills are required.
• Proven self-starter, operating with a strong sense of urgency; ability to follow instructions and exercise good judgement with minimal supervision.
• Demonstrated excellent organization and time-management skills, with the ability to work under pressure with high volumes, follow through, and meet deadlines.
• Excellent communication and relationship building skills; including written and oral communication with the ability to present information clearly and professionally.
• Demonstrated proficiency in the use of Microsoft Office, with a focus in Excel.
• Knowledge of and/or experience in the pension field, both regulatory and administrative, would be considered an asset.
• Ability to represent WCEBP in a professional manner at all times, including respecting and maintaining confidentiality and privacy of all matters and Members.
• A positive attitude and approach, including the willingness and ability to learn and adapt to change.
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• A Police Information Check satisfactory to the employer will be required from the successful candidate, at their expense. To obtain Police Information Search information, please visit: www.winnipeg.ca/police
• Applicants will be required to undergo proficiency testing to determine their knowledge, skills and abilities as they relate to the qualifications of the position.
• Willingness and ability to successfully complete additional training and/or certificates relevant to this position's duties within specified timeframes, if requested by WCEBP management.