Desktop and Mobility Analyst

City of Winnipeg; Winnipeg; Hybrid; CAD 77,000 - 104,000; Full time

Benefits offered by this job

Employer-paid benefits

Dental and vision care

Pension plans

Maternity/Parental leave

Education and training opportunities

Flexible work arrangements

Job summary

City of Winnipeg seeks a Desktop and Mobility Analyst to manage desktop and mobility solutions, focusing on 9-1-1 operations and security. You will handle planning, procedures, and support plans, and assist the Coordinator with branch initiatives.

You will maintain technology solutions, pursue process improvements, and apply best practices across deployments, with strong analysis and collaboration across teams.

Qualifications

• Degree in a technology focused discipline or equivalent education and experience.
• Current A+ Certification and Microsoft365 Fundamentals Certification.
• Three years of work-related experience in deployment/maintenance/support of computers, mobile devices, peripherals, networks, OS, productivity tools, and software.
• Six months' experience in a customer service-related field.
• Experience investigating, analyzing, evaluating and resolving desktop and mobility problems.
• Previous supervisory, project, or leadership experience is desired.
• Ability to install and update various applications.
• Ability to identify and implement process improvement opportunities.
• Ability to discern business or user requirements and translate them into feasible technical solutions.

Responsibilities

• Support lifecycle of departmental desktop and mobility solutions.
• Assist in Desktop and Mobility Branch Strategic Planning and Analysis.
• Participate in or lead DMS-related project management activities as assigned to further the project goals and meet the project requirements.
• Ensure risk and cybersecurity controls are effective for departmental desktop & mobility services.

Skills

Analytical thinking

Problem solving

Communication skills

Mentoring

Team collaboration

Education

Technology degree or equivalent

A+ Certification

Microsoft 365 Fundamentals

3 years IT hardware/software support

6 months customer service

Tools

Group Policy

Remote connectivity tools

Scripting

Endpoint protection

Network/firewall concepts

Job description

Recruitment Details

Department: Innovation & Technology

Designated Work Location: 185 King Street and 700 Assiniboine Park Drive ; Hybrid with designated work location

Position Type: Permanent, Full-time

Hours of Work: 8:30 a.m. to 4:30 p.m., Monday to Friday

Salary: W.A.P.S.O. Grade 3

$77,751.230 - $104,418.317 annually, W.A.P.S.O. Grade 3 (Schedule A-1)

$77,751.230 - $101,793.273 annually, W.A.P.S.O. Grade 3 (Schedule A-2)

Employee Group: WAPSO

Posting No.: 127318

Closing Date: October 2, 2026

Providing a wide range of services to over half of all Manitobans, The City of Winnipeg is one of the largest employers in Manitoba. We provide a comprehensive range of benefits and career opportunities to our employees. These include competitive salaries, employer-paid benefits, dental and vision care, pension plans, and maternity/parental leave programs. Additionally, we offer education, training, and staff development opportunities to ensure that our employees are equipped with the necessary skills to advance in their careers.

Our Benefits web page provides detailed information about the benefits we offer, and we encourage you to visit it for further information at City of Winnipeg Benefits . We take pride in fostering a , diverse , safe, and healthy workplace where our employees can thrive and achieve their full potential.

Flexible work arrangements, which may include flexible hours, remote work, or a hybrid of remote work may be available; subject to review and approval. Please note that Employees who are approved to work remotely are responsible for and must demonstrate that they are available to return to their Designated Work Location and/or other work location to attend meetings or attend other tasks that occur in person.

The City is committed to attracting and retaining a diverse, skilled workforce that is representative and reflective of the community we serve. Applications are encouraged from equity groups that have been and continue to be underrepresented at the City; Indigenous Peoples, Women, Racialized Peoples, Persons with Disabilities, 2SLGBTQQIA+ Peoples and Newcomers are encouraged to self-declare.

For the purpose of this recruitment, Equity may be a factor in selection. Consideration will be given to Indigenous Peoples, Women and Persons with Disabilities.

In accordance with the applicable collective agreement(s), recruitment and promotion provisions will be considered prior to applying equity strategies. Where permitted, preference will be given to qualified applicants who self-identify as members of the equity group(s) listed above.

Requests for Reasonable Accommodation will be accepted during the hiring process.

Job Profile

Reporting to the Coordinator of Desktop and Mobility Services, the Desktop and Mobility Analyst is responsible for the effective administration, operation, troubleshooting, security, and ongoing maintenance of departmental desktop and mobility equipment, with particular emphasis on supporting 9-1-1 operations and associated technologies.

The Desktop and Mobility Analyst will be responsible for managing small to medium sized projects for the Desktop and Mobility Branch including development of planning, procedures and support plans, and assists/supports the Coordinator of Desktop and Mobility related to Branch planning efforts.

The Desktop and Mobility Analyst is accountable for the maintenance, support and operation of the department's technology solutions and will identify opportunities for process improvement and implement solutions using best practices.

As The Desktop And Mobility Analyst, You Will

• Support lifecycle of departmental desktop and mobility solutions.
• Assist in Desktop and Mobility Branch Strategic Planning and Analysis.
• Participate in or lead DMS-related project management activities as assigned to further the project goals and meet the project requirements.
• Ensure risk and cybersecurity controls are effective for departmental desktop & mobility services.

Your Education And Qualifications Include

• Degree in a technology focused discipline or equivalent education and experience.
• Current A+ Certification and Microsoft365 Fundamentals Certification or equivalent certifications.
• Three years of work-related experience in the deployment/maintenance/support of computers, mobile devices, peripherals, networks, current operating systems, productivity tools, and software applications.
• Six months' experience in a customer service-related field.
• Experience investigating, analyzing, evaluating and resolving desktop and mobility problems.
• Previous supervisory, project, or leadership experience is desired.
• Ability to install and update various commercial and custom developed applications.
• Ability to identify and implement process improvement opportunities.
• Ability to discern business or user requirements and translate them into feasible technical solutions.
• Strong analytical and problem-solving skills.
• Ability to conduct research and make recommendations.
• Ability to create and maintain process and system documentation.
• Strong interpersonal skills with the ability to maintain staff morale, foster, develop and maintain effective and positive working relationships with teams, partnerships and alliances, and engage and influence partners to achieve target outcomes.
• Excellent verbal communication skills with a variety of contacts.
• Excellent written communication skills with a variety of contacts.
• Ability to train and mentor team members and peers.
• Ability to work under minimal supervision, and make sound independent decisions.
• Excellent organizational skills with the ability to be flexible and responsive to changing priorities and competing demands.
• Knowledge of modern technology trends.
• Knowledge of identity and access management organization and planning.
• Knowledge of disaster recovery concepts.
• Knowledge of desktop support technologies including:
• Group Policy
• Remote connectivity tools and services
• Scripting
• Knowledge of cybersecurity including:
• Endpoint protection
• Network and firewall concepts
• IMPORTANT: Applicants who have been educated outside of Canada must have education which is comparable to the minimum qualification in Canada. Applicants submitting foreign credentials require an official academic assessment report issued by a recognized Canadian assessment service https://www.canalliance.org/en/ at application.

Conditions Of Employment

• The successful applicant must maintain legal eligibility to work in Canada. If the successful applicant possesses a work permit, it is their responsibility to ensure the permit remains valid.
• Candidates must receive and maintain a Winnipeg Police Services Level 2 clearance.

Position Reports To

• *In accordance with Article 4, an employee who enters the bargaining unit on or after the date of ratification [October 29, 2020] shall be placed on Schedule A-2.

Employees of the bargaining unit who are on Schedule A-2 at the time of ratification will continue to be paid in accordance with Schedule A-2. Employees of the bargaining unit who are on Schedule A-1 at the time of ratification will continue to be paid in accordance with Schedule A-1 until they are the successful applicant to a position at a higher Administrative Salary Level (Grade) or they (or the Association on their behalf) initiate a successful reclassification to a higher Administrative Salary Level (Grade) in which case they will be placed on Schedule A-2 and subsequently follow article 25-2 (Position Evaluation - Treatment of Incumbents).