Member Service Representative (Lagimodiere Branch)

Steinbach Credit Union; Winnipeg; Hybrid; CAD 42,000 - 56,000; Full time

Benefits offered by this job

Extended medical, dental, vision and H

Health spending account (SCU pays 100%

Critical illness insurance

Life and AD&D insurance

Employee banking benefits

Professional development

Clothing allowance

Free parking at all locations

Job summary

Steinbach Credit Union is seeking a friendly Member Service Representative for the Lagimodiere branch. You will act as a first point of contact for members in person, by phone, and online, delivering guidance on savings and spending and supporting their financial journey.

You will grow deposits, onboard members, and refer questions to specialists as needed, while continuously expanding your knowledge of financial services and member service in a dynamic, team-oriented environment.

Qualifications

• Proven ability to achieve or exceed sales goals.
• Detail- and results-oriented mindset with fast learning.
• Excellent interpersonal, written, and verbal communication skills.
• Bilingual in English and Mandarin is required.
• Ability to prioritize and manage changing workload.
• Excel in a fast-paced environment including financial services and member service.

Responsibilities

• Grow SCU deposits by meeting or exceeding sales goals for deposit accounts and registered products.
• Onboard new personal and business members, providing solid in-person, phone, and digital guidance.
• Refer members to specialists (lending or wealth management) when appropriate.
• Grow skills and knowledge across financial services, technology, sales, and member service.

Skills

Sales goals achievement

Bilingual English-Mandarin

Interpersonal communication

Written communication

Verbal communication

Prioritization

Fast-paced adaptability

Customer service mindset

Education

Business degree or diploma (1 year sales)

Partial post-secondary (2 years sales)

High school diploma (3 years sales)

Tools

Excel

Job description

Job Category: Sales & Service

Requisition Number: MEMBE003328

• Posted : September 10, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Description

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $11 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none.We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit ourwebsite .

We’re looking for Member Service Representatives to join our Lagimodiere Branch!

If you’re the type of person who asks thoughtful questions, loves to help others, and seeks new challenges, then this is a great opportunity for you to join our deposit sales team in ourLagimodiere branch.

What’s your role at SCU?

As one of the first points of contact with members in-person, over the phone, and through digital channels, you are the face of SCU. This makes your role essential to our success. Knowing this, your goal is to provide advice to each member on their journey of saving and spending wisely. To do that, you will:

• Grow SCU deposits: Achieve sales goals by thoughtfully helping people explore products and services that will best meet all of their financial needs, including deposit accounts and registered products (RSP, TFSA, RIF).
• Build and strengthen member relationships: Onboarding new personal & business members to SCU, provide solid advice in person, over the phone, and through digital channels.
• Refer members to other specialists: Answer questions to determine which specialists can best help members take the next step on their journey, such as lending or wealth management.
• Grow your skills and knowledge: Learn more about a variety of role‑related areas, including financial services, technology, and member service.

How will you be rewarded?

You can look forward to joining an organization that values teamwork and its membership. You will receive acompetitive annual salarybased on skills and experience. In addition, you will be eligible forvariable compensation and matched pension planper SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
• Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
• Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance
• Free parking at all locations

We are also proud to give back to our community in a variety of ways, and each member of our team is given the opportunity to participate in these events.

What do we need from you?

We are dedicated to offering our members capable and qualified guidance. Here are the experiences and abilities we’re looking for when hiring a new member of our team:

• Proven ability to achieve or exceed sales goals that ensure our members are offered the right products and services to meet their needs
• A detail and results-oriented mindset, with the ability to learn and work quickly, efficiently, and with a high degree of accuracy
• Excellent interpersonal, written, and verbal communication skills
• Bilingual proficiency in English and Mandarin is required
• Ability to effectively prioritize, organize, and manage a changing workload
• Excel in a fast-paced and evolving environment by growing your skills and knowledge in a variety of role‑related areas, including financial services, technology, sales, and member service
• Broad education and experience may be considered, as this role is a first step to many career paths within SCU. This includes:
• A Business degree or diploma with 1 year of sales experience; or
• Partial post‑secondary education with 2 years of sales experience; or
• A high school diploma with 3 years of sales experience

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve, and we encourage all qualified individuals to apply. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing Date: September 24, 2026

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.