Member Contact Centre Representative

Steinbach Credit Union; Winnipeg; On-site; CAD 27,000 - 39,000; Full time

Benefits offered by this job

Competitive salary

Variable compensation

Matched pension plan

Extended medical benefits

Disability insurance

Employee banking benefits

Professional development

Clothing allowance

Job summary

Steinbach Credit Union in Winnipeg, Manitoba is hiring a full-time Member Contact Centre Representative. You will provide members with telephonic assistance on non-cash deposit products and services, delivering courteous and accurate support and building strong relationships.

The role requires working full-time on rotating shifts, Monday to Friday 8am–8pm and Saturdays 8am–4pm, with opportunities for professional development and a competitive compensation package.

Qualifications

• Grade 12 diploma or equivalent with 1–3 years of related experience.
• Demonstrated ability to achieve or exceed individual and team sales targets.
• Strong verbal communication and active listening skills for member interactions.
• Professionalism with a strong commitment to exceptional member service and effective problem solving.

Responsibilities

• Accurately process a wide range of member transactions and service requests over the phone.
• Build and maintain strong member relationships by delivering knowledgeable, solutions-focused advice.
• Provide technical assistance and guidance to members using Internet Banking and digital services.
• Conduct outbound calls to respond to inquiries and support internal departments.

Skills

Verbal communication

Active listening

Sales targets

Customer service

Relationship building

Problem solving

Education

Grade 12 diploma

Tools

Microsoft Word

Microsoft Excel

Job description

Member Contact Centre
71 Commerce Dr
Winnipeg, MB R3P, CAN

Description

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union is one of Manitoba’s largest credit unions and one of the ten largest in Canada with over $11 billion in total assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none.We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website .

We're looking for Member Contact Centre Representatives

As a Member Contact Centre Representative you will provide members with a variety of services related to the promotion and sales of non-cash related deposit products and services with courtesy and accuracy over the phone. You will respond to a variety of inquiries, analyze needs and assist current and potential members in finding the product or service which best meet their needs.

The role requires working full-time on different shifts throughout the department's hours of operation. These hours are Monday to Friday from 8am to 8pm and on Saturdays from 8am to 4pm.

Specific Responsibilities:

• Accurately process a wide range of member transactions and service requests, including transfers, account maintenance, loan payments, term deposits, cheque orders, and account closures
• Build and maintain strong member relationships by delivering knowledgeable, solutions focused advice via telephone and digital channels
• Provide technical assistance and guidance to members using Internet Banking and related digital services
• Conduct outbound calls as required to respond to email or voicemail inquiries and to support internal departments

Qualifications:

• Grade 12 diploma with one to three years of related experience, or an equivalent combination of education and experience
• Demonstrated ability to achieve or exceed individual and team sales targets
• Strong verbal communication and active listening skills, with the ability to build effective working relationships with members and internal teams
• Proven professionalism with a strong commitment to exceptional member service and effective problem solving
• Proficiency in Microsoft Word and Excel, with the ability to learn additional systems and technologies
• Previous experience within a credit union or financial institution is considered an asset
• Bilingualism is considered an asset

How we'll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive salary starting at $24.02 per hour based on skills and experience. In addition you would be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a healthcare spending account (premiums 100% paid by SCU)
• Short Term Disability, Long Term Disability, Life insurance, and AD&D insurance
• Employee Banking Benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing Date: Open until Filled

We thank all candidates for their interest, however, only those selected for an interview will be contacted.