Consumer Loans Agent - Renewal Hub

Steinbach Credit Union; Winnipeg; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Extended medical, dental, vision

Health spending account

Life insurance

Employee Banking benefits

Professional development

Free parking

Job summary

Steinbach Credit Union in Winnipeg, MB is seeking a Consumer Loans Agent to provide exceptional service and support to the Consumer Lending department, promoting loans, lines of credit and mortgage refinances/renewals.

You will review applications, perform lending analyses with care for risk and member needs, and respond to inquiries while upholding SCU policies. A post-secondary business education and 1–3 years lending experience are preferred.

Qualifications

• Post-Secondary education in business and/or 1–3 years of lending experience in the Credit Union System, bank or other financial environment.
• Strong sales experience in a fast-paced environment.
• Demonstrated analytical and decision-making skills.

Responsibilities

• Attend to and adjudicate daily and monthly reports with follow-up actions.
• Interview members via email or telephone to identify lending needs.
• Analyze and adjudicate mortgage, loan and LOC applications for credit-worthiness.
• Respond to member inquiries on lending products and services.
• Refer cross-selling opportunities to other SCU departments and ensure compliance with policies.

Skills

Sales experience

Analytical skills

Interpersonal skills

Communication skills

Time management

Teamwork

Education

Post-secondary business education

Job description

Member Contact Centre
71 Commerce Dr
Winnipeg, MB R3P, CAN

Description

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $11 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none.We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit ourwebsite .

An exciting opportunity awaits!

We currently have an opportunity for a Consumer Loans Agent to join our team. The Consumer Loans Agent seeks to provide support to the Consumer Lending department by monitoring member accounts and delivering exceptional service to both existing and potential members through promotion and sales of consumer lending products and services, primarily loans, lines of credit and mortgage refinances/renewals.

Work Location:
Member Contact Centre
71 Commerce Dr
Winnipeg, MB R3P, CAN

Specific Responsibilities

• Attend to and decision various daily and monthly reports; ensuring appropriate follow up and action is taken
• Conduct interviews via email or telephone with members to identify lending needs
• Analyze and adjudicate applications for Mortgages, Loans and Lines of Credit based on character, capacity and collateral to assess credit worthiness while safeguarding member deposits and the viability of the credit union
• Respond to members' inquiries on lending services by providing information on the features and benefits of products and services; resolve routine member concerns
• Respond to department referrals and refer cross-selling opportunities to other SCU departments
• Ensure all assigned lending activities are in compliance with relevant legislation, regulations, policies and procedures

Qualifications

• Post-Secondary education in business and/or 1 to 3 years of lending experience in the Credit Union System, bank or other financial environment.
• Sales experience in a fast paced environment.
• Demonstrated analytical and decision-making skills.
• Excellent interpersonal skills coupled with strong written and verbal communication skills.
• Proven organizational, time management, and prioritizing skills.
• Ability to meet deadlines and work collaboratively as a team member as well as independently.

How we'll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive acompetitive annual salarybased on skills and experience. In addition, you will be eligible forvariable compensation and matched pension planper SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
• Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
• Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance
• Free parking at all locations

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing Date: September 23, 2026

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.