Member Service Representative (Teller) Part-Time and Full-Time

SUDBURY CREDIT UNION; Northeastern Ontario; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation package

Work-life balance

Paid leave: vacation, sick and emergen

Health, life and disability insurance

Pension plan participation

Professional development opportunities

Employee loan and mortgage rates

Reduced staff trading fees

Free parking at locations

Job summary

Sudbury Credit Union is seeking a dedicated Member Services Representative to join our frontline team. You will handle deposits, withdrawals, bill payments, wires and transfers while guiding members through digital banking options and services.

As the face of our cooperative, you will build trusted relationships, educate members on suitable products, and refer complex needs to our advisor team to support their financial goals.

Qualifications

• Post secondary diploma from an accredited College or University.
• Minimum of 2 years of cash handling, retail and/or customer service experience.
• Positive attitude with a desire for continuous learning.
• Ability to help members achieve their financial goals.

Responsibilities

• Conduct financial transactions for members at the frontline (deposits, withdrawals, bill payments, wires, transfers).
• Assist members with online banking, eTransfers and the Mobile app.
• Proactively build relationships by understanding members’ financial life cycle.
• Educate members on products and services suited to their current situation.
• Refer complex financial needs to the team of Member Advisors.

Skills

Cash handling

Customer service

Retail experience

Education

Post secondary diploma

Tools

Online banking familiarity

Job description

Member Services Representative

Who are we?

Sudbury Credit Union was founded in 1951 with one simple value — ‘people helping people.’ This value has remained a constant throughout our history and resonates today as much as it did then.

As a community-minded financial co-operative, Sudbury Credit Union is committed to the well-being of our employees, our members and our community. We serve over 15,000 Sudburians extending from Levack to Minnow Lake, from our six local branches to your smartphone, and from small community groups to large local companies. We provide all the banking solutions you would expect from a financial institution, but with a unique understanding of our local needs. We know Sudbury because we ARE Sudbury.

We are truly community-minded, just like you, and are proud to be a part of the fabric of Sudbury. To see what makes Sudbury Credit Union different, click here. Come be part of something bigger.

The Opportunity?

Our internal people are learning, growing and advancing! If you've thought about a career in finance, with future opportunities for growth, consider joining our team as a Member Service Representative (MSR). Commonly known in the banking world as 'Tellers', our MSRs are the face of our organization. They are our frontline experts who are trained to look out for our Members' financial health. If you have a thirst for knowledge and a passion for finance, then check out this amazing opportunity and apply today!

What will you do?

• Conduct financial transactions for members on our frontline, such as deposits, withdrawals, bill payments, wires, and transfers
• Assist members with our digital banking options, such as online banking, eTransfers and our Mobile app
• Proactively develop strong relationships with our members by understanding where they are in their financial life cycle
• Educate members on the products and services that are best suited to their current financial situation
• Refer more complex financial needs to our expert team of Member Advisors

What will you need to succeed?

The successful candidate will require a post secondary diploma from an accredited College or University or a minimum of 2 years of cash handling, retail and/or customer service experience. You will need a positive attitude, an appetite for continuous learning and a desire to help others maintain and reach their financial goals.

What's in it for you?

• A competitive financial compensation package
• Work-life balance
• Paid leave including vacation, sick days and emergency days
• Health Care, Life Insurance and Short and Long Term Disability benefits that are 100% employer paid
• Participation in our employee pension plan
• An investment in your professional development so you can grow your career with us
• Staff rates on loans and mortgages
• Reduced staff trading fees on Qtrade
• Free parking at all our locations

Additional bonuses - a social committee that puts on several free family events throughout the year so you can really get to know the whole SCU team.

When you work for SCU you are truly a valued employee. We demonstrate this daily by working with you and remaining flexible when it comes to making your dreams come true for you and your family.

Health & Safety

All of our locations have protocols, policies and practices in place to ensure we are doing everything possible to protect our staff, members and the community.

Location

Sudbury Credit Union has several locations throughout the City of Greater Sudbury and as such there is no guarantee of work location.

We are an equal opportunity employer and thank all applicants; however only those selected for an interview will be contacted. Resumes will be retained in our talent pool for a period of six months. All applications will be reviewed and assessed by experienced Sudbury Credit Union professionals; we do not use artificial intelligence tools to screen candidates.

Please note that all employees of Sudbury Credit Union MUST be bondable. This includes both Criminal Record and Credit Checks.

Community Minded…Just Like You