Member Service & Deposits Advisor

Steinbach Credit Union; Winnipeg; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Extended medical benefits

Dental and vision benefits

Health Spending Account

Critical Illness insurance

Life and AD&D insurance

Employee Banking benefits

Professional development

Clothing allowance

Free parking

Job summary

Steinbach Credit Union in Winnipeg is seeking a Member Service Representative to be the friendly face of SCU, handling in-person, phone, and digital member interactions. You will grow deposits, promote products, onboard new members, and refer complex requests to lending or wealth specialists.

This role emphasizes sales, service delivery, and relationship building with a focus on member education and timely, accurate advice.

Qualifications

• Proven ability to achieve or exceed sales goals.
• Detail- and results-oriented mindset with accuracy.
• Excellent interpersonal, written, and verbal communication skills.
• Bilingual English and Mandarin required.
• Ability to prioritize, organize, and manage changing workload.
• Excel in fast-paced, evolving environment.
• Broad education and experience may be considered.

Responsibilities

• Grow SCU deposits by meeting sales goals and recommending products.
• Onboard new personal & business members and provide solid advice.
• Refer members to specialists for lending or wealth management.
• Develop knowledge in financial services, technology, and member service.

Skills

Sales goals achievement

Detail-oriented

Interpersonal communication

Bilingual English/Mandarin

Prioritization & organization

Fast-paced adaptability

Broad education/experience considered

Education

Business degree or diploma with 1 year sales experience

Partial post-secondary with 2 years sales experience

High school diploma with 3 years sales experience

Tools

Excel

Job description

Steinbach Credit Union in Winnipeg is seeking a Member Service Representative to be the friendly face of SCU, handling in-person, phone, and digital member interactions. You will grow deposits, promote products, onboard new members, and refer complex requests to lending or wealth specialists.

This role emphasizes sales, service delivery, and relationship building with a focus on member education and timely, accurate advice.