Frontline Member Service Specialist

SUDBURY CREDIT UNION; Northeastern Ontario; On-site; CAD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation package

Work-life balance

Paid leave: vacation, sick and emergen

Health, life and disability insurance

Pension plan participation

Professional development opportunities

Employee loan and mortgage rates

Reduced staff trading fees

Free parking at locations

Job summary

Sudbury Credit Union is seeking a dedicated Member Services Representative to join our frontline team. You will handle deposits, withdrawals, bill payments, wires and transfers while guiding members through digital banking options and services.

As the face of our cooperative, you will build trusted relationships, educate members on suitable products, and refer complex needs to our advisor team to support their financial goals.

Qualifications

• Post secondary diploma from an accredited College or University.
• Minimum of 2 years of cash handling, retail and/or customer service experience.
• Positive attitude with a desire for continuous learning.
• Ability to help members achieve their financial goals.

Responsibilities

• Conduct financial transactions for members at the frontline (deposits, withdrawals, bill payments, wires, transfers).
• Assist members with online banking, eTransfers and the Mobile app.
• Proactively build relationships by understanding members’ financial life cycle.
• Educate members on products and services suited to their current situation.
• Refer complex financial needs to the team of Member Advisors.

Skills

Cash handling

Customer service

Retail experience

Education

Post secondary diploma

Tools

Online banking familiarity

Job description

Sudbury Credit Union is seeking a dedicated Member Services Representative to join our frontline team. You will handle deposits, withdrawals, bill payments, wires and transfers while guiding members through digital banking options and services.

As the face of our cooperative, you will build trusted relationships, educate members on suitable products, and refer complex needs to our advisor team to support their financial goals.