Member Service Representative (Winnipeg Branches) - Future Opportunity

Steinbach Credit Union; Winnipeg; Hybrid; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Extended medical benefits

Dental and vision benefits

Health Spending Account

Critical Illness insurance

Life and AD&D insurance

Employee Banking benefits

Professional development

Clothing allowance

Free parking

Job summary

Steinbach Credit Union in Winnipeg is seeking a Member Service Representative to be the friendly face of SCU, handling in-person, phone, and digital member interactions. You will grow deposits, promote products, onboard new members, and refer complex requests to lending or wealth specialists.

This role emphasizes sales, service delivery, and relationship building with a focus on member education and timely, accurate advice.

Qualifications

• Proven ability to achieve or exceed sales goals.
• Detail- and results-oriented mindset with accuracy.
• Excellent interpersonal, written, and verbal communication skills.
• Bilingual English and Mandarin required.
• Ability to prioritize, organize, and manage changing workload.
• Excel in fast-paced, evolving environment.
• Broad education and experience may be considered.

Responsibilities

• Grow SCU deposits by meeting sales goals and recommending products.
• Onboard new personal & business members and provide solid advice.
• Refer members to specialists for lending or wealth management.
• Develop knowledge in financial services, technology, and member service.

Skills

Sales goals achievement

Detail-oriented

Interpersonal communication

Bilingual English/Mandarin

Prioritization & organization

Fast-paced adaptability

Broad education/experience considered

Education

Business degree or diploma with 1 year sales experience

Partial post-secondary with 2 years sales experience

High school diploma with 3 years sales experience

Tools

Excel

Job description

Job Category: Sales & Service

Requisition Number: MEMBE003314

• Posted : August 25, 2026
• Full-Time
• On-site

Locations

Showing 1 location

Linden Ridge Branch
2100 McGillivary Blvd
Winnipeg, MB R3Y1X2, CAN

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $11 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none.We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit ourwebsite .

We’re looking for Member Service Representatives for future consideration.

If you’re the type of person who asks thoughtful questions, loves to help others, and seeks new challenges, then this is a great opportunity for you to join our deposit sales team in our Linden Ridge & Lagimodiere branches.

What’s your role at SCU?

As one of the first points of contact with members in-person, over the phone, and through digital channels, you are the face of SCU. This makes your role essential to our success. Knowing this, your goal is to provide advice to each member on their journey of saving and spending wisely. To do that, you will:

• Grow SCU deposits: Achieve sales goals by thoughtfully helping people explore products and services that will best meet all of their financial needs, including deposit accounts and registered products (RSP, TFSA, RIF).
• Build and strengthen member relationships: Onboarding new personal & business members to SCU, provide solid advice in person, over the phone, and through digital channels.
• Refer members to other specialists: Answer questions to determine which specialists can best help members take the next step on their journey, such as lending or wealth management.
• Grow your skills and knowledge: Learn more about a variety of role-related areas, including financial services, technology, and member service.

How will you be rewarded?

You can look forward to joining an organization that values teamwork and its membership. You will receive acompetitive annual salarybased on skills and experience. In addition, you will be eligible forvariable compensation and matched pension planper SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)
• Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs
• Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)
• Opportunities for professional development
• Clothing allowance
• Free parking at all locations

We are also proud to give back to our community in a variety of ways, and each member of our team is given the opportunity to participate in these events.

What do we need from you?

We are dedicated to offering our members capable and qualified guidance. Here are the experiences and abilities we’re looking for when hiring a new member of our team:

• Proven ability to achieve or exceed sales goals that ensure our members are offered the right products and services to meet their needs
• A detail and results-oriented mindset, with the ability to learn and work quickly, efficiently, and with a high degree of accuracy
• Excellent interpersonal, written, and verbal communication skills
• Bilingual proficiency in English and Mandarin is required
• Ability to effectively prioritize, organize, and manage a changing workload
• Excel in a fast-paced and evolving environment by growing your skills and knowledge in a variety of role-related areas, including financial services, technology, sales, and member service
• Broad education and experience may be considered, as this role is a first step to many career paths within SCU. This includes:
• A Business degree or diploma with 1 year of sales experience; or
• Partial post-secondary education with 2 years of sales experience; or
• A high school diploma with 3 years of sales experience

Does this sound like the ideal role for you? Tell us about yourself by submitting a resume and cover letter.

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve, and we encourage all qualified individuals to apply. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing Date: September 8, 2026

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.