Member-Focused Operations & Payments Specialist

Hagerty; Markham; On-site; CAD 45,000 - 65,000; Full time

Job summary

Hagerty in Markham, Ontario seeks an Unlicensed Operations Specialist to support underwriting and MSC teams. You will process payments, review plans, handle cancellations, and liaise with members and brokers to keep billing accurate.

You’ll work in office on site, following compliance rules and delivering a world-class experience to Hagerty members and partners. The role emphasizes attention to detail, strong communication, and teamwork in a fast-paced environment.

Qualifications

• Ability to process and activate payment plans with accuracy.
• Strong customer service and communication skills.
• Proficiency with MS Office and data entry accuracy.

Responsibilities

• Process and validate payment plans for members and brokers.
• Review and adjust payment plans and cancellations as needed.
• Enter payments and update records to maintain accuracy.
• Handle daily mail, refunds, and broker commissions tasks.
• Support compliance and operate with attention to detail.

Skills

Payment processing

Customer service

MS Office

Data entry

Attention to detail

Team collaboration

Strong communication

Tools

MS Office

Scanners

Production printers

Postage machines

Job description

Hagerty in Markham, Ontario seeks an Unlicensed Operations Specialist to support underwriting and MSC teams. You will process payments, review plans, handle cancellations, and liaise with members and brokers to keep billing accurate.

You’ll work in office on site, following compliance rules and delivering a world-class experience to Hagerty members and partners. The role emphasizes attention to detail, strong communication, and teamwork in a fast-paced environment.