Member Experience Specialist (Onsite, Part-Time)

CAA Niagara; Welland; On-site; CAD 26,000 - 30,000; Part time

Job summary

CAA Niagara in the Niagara Region, ON seeks a part-time, on-site Member Services Representative to be the first face members see when visiting or calling. You will perform sales, support, and travel insurance related tasks in a fast-paced environment.

You will handle membership, insurance, travel programs, and savings initiatives, moving between tasks and locations as needed, delivering exceptional experiences and information to members.

Qualifications

• Strong commitment to delivering excellent customer service.
• Proficient in Microsoft Office and digital tools.
• Excellent communication, multitasking, and attention to detail.
• Outgoing, dependable, and flexible with a willingness to learn.
• Thrives in a fast-paced environment with the ability to adapt.
• Willingness to work flexible hours including days, evenings, and weekends.

Responsibilities

• Represent CAA Niagara with professionalism as a brand ambassador.
• Deliver outstanding in-person and phone customer service.
• Assist members with membership, insurance, travel programs, and savings.
• Move between tasks and locations to meet daily needs.
• Provide accurate information to ensure every member leaves with value.

Skills

Customer service

Tech-savvy

Communication

Multitasking

Detail-oriented

Flexibility

Adaptability

Education

Secondary School Diploma

Tools

Microsoft Office

Job description

CAA Niagara in the Niagara Region, ON seeks a part-time, on-site Member Services Representative to be the first face members see when visiting or calling. You will perform sales, support, and travel insurance related tasks in a fast-paced environment.

You will handle membership, insurance, travel programs, and savings initiatives, moving between tasks and locations as needed, delivering exceptional experiences and information to members.