Member Services Consultant (Kingston, FT)

Echelon 56; Kingston; Hybrid; CAD 37,000 - 49,000; Full time

Job summary

CAA Club Group in Kingston is seeking a Member Services Consultant to deliver exceptional member experiences. You will sell memberships, merchandise, assist with car rentals, passport photos, and travel insurance options to members.

The role requires 2-3 years of retail customer service and sales, strong communication, and a willingness to work flexible store hours in a Kingston location.

Qualifications

• 2-3 years customer service and sales experience in a retail environment.
• Excellent communication skills both written and oral.
• TICO certification completion or working towards.
• Available to work flexible store operation hours.
• Post-secondary education in Travel and Tourism, or related field is a strong asset.

Responsibilities

• Sell Memberships and merchandise to Members.
• Make car rental reservations and take passport photos.
• Issue International Driving permits and educate on Travel Insurance options.

Skills

Customer service

Sales experience

Communication skills

Education

Travel and Tourism education

TICO certification

Job description

Member Services Consultant (Kingston, FT)

Date: Sep 24, 2026

Location: Kingston, ON, CA, K7M 3X9

Salary Range: $36,700 - $49,400 CAD

About Us

At CAA Club Group, we are passionate about keeping ourMemberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drivechangeand support each other while cultivating a great working environment to deliver on what is best for ourMembers. CAA Services (CAA SCO) is a member of the CAA Club Group of Companies.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What you will do:

As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise.

You will also berequired to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members.

Total compensation for this role will be determined by the terms and schedules under the applicable collective agreement

Who You Are:

• 2-3 years customer service and sales experience in a retail environment
• Excellent communication skills both written and oral
• TICO certification completion or working towards/ willing to complete
• Available to work flexible store operation hours
• Post-secondary education in Travel and Tourism, or related field is a strong asset

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.