Member Experience & Tours Specialist

Niagara Falls Fitness LP; Niagara Falls; On-site; CAD 20,000 - 29,000; Full time

Job summary

Planet Fitness Niagara Falls is seeking a friendly Member Services Representative to deliver outstanding guest experiences at the front desk. You will greet members and guests, check them in, conduct tours, sign up new members and help manage accounts in a fast-paced club.

Work closely with the Club Manager to handle member questions, maintain an accurate ledger, and keep the facility clean and welcoming. A positive attitude and reliability are essential; no prior fitness industry experience

Qualifications

• Customer service background preferred.
• Basic computer proficiency required.
• Must be reliable and punctual.
• Ability to work independently and in a team.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities, answer phones and assist callers.
• Check members in the system and sign up new members.
• Give club tours and assist in updating member accounts.
• Assist Club Manager with cash drawer and daily tasks.
• Maintain a clean, welcoming club environment and complete daily duties.

Skills

Customer service

Computer skills

Punctuality

Teamwork

Positive attitude

Active listening

Diplomacy

Education

High School diploma/GED

Job description

Planet Fitness Niagara Falls is seeking a friendly Member Services Representative to deliver outstanding guest experiences at the front desk. You will greet members and guests, check them in, conduct tours, sign up new members and help manage accounts in a fast-paced club.

Work closely with the Club Manager to handle member questions, maintain an accurate ledger, and keep the facility clean and welcoming. A positive attitude and reliability are essential; no prior fitness industry experience