Member Services Consultant (Kingston, FT)

CAA Club Group; Kingston; On-site; CAD 42,000 - 52,000; Full time

Benefits offered by this job

Wellness program

Education reimbursement

Rewards & incentives

Travel incentives

Discounts

Job summary

CAA Club Group is seeking a friendly and motivated Member Service Consultant (MSC) to deliver exceptional Member experiences in a retail setting. You will sell memberships and merchandise, assist with car rental bookings, passport photos, and driving permits, and advise on Travel Insurance options.

Ideal candidates have 2-3 years of retail customer service and sales, strong communication skills, and are willing to obtain TICO certification.

Qualifications

• 2-3 years customer service and sales experience in a retail environment.
• Excellent communication skills both written and oral.
• Available to work flexible store operation hours.
• Post-secondary education in Travel and Tourism, or related field is a strong asset.

Responsibilities

• Sell Memberships and merchandise to Members.
• Make car rental reservations and assist travel needs.
• Provide passport photos and issue International Driving permits.
• Educate and offer Travel Insurance options to Members.

Skills

Customer service

Sales

Communication

Education

TICO Certification

Travel & Tourism education

Job description

About Us

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Services (CAA SCO) is a member of the CAA Club Group of Companies.

About Us

At CAA Club Group, we are passionate about keeping our Memberssafe - whether they are on the road, at home, or travelling abroad.As atrusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change and support each other while cultivating a great working environment to deliver on what is best for our Members. CAA Services (CAA SCO) is a member of the CAA Club Group of Companies.

Who We Are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.
  
  

Join our growing team where everyone belongs!

Position Details

What You Will Do

As a Member Service Consultant (MSC) you will have the proven ability to provide exceptional experiences to our Members. In this role, you would be required to sell Memberships, and merchandise.

You will also be required to make car rental reservations, take passport photos, issue International Driving permits and educate and provide Travel Insurance options to our Members.

Total compensation for this role will be determined by the terms and schedules under the applicable collective agreement

Who You Are

• 2-3 years customer service and sales experience in a retail environment
• Excellent communication skills both written and oral
• TICO certification completion or working towards/ willing to complete
• Available to work flexible store operation hours
• Post-secondary education in Travel and Tourism, or related field is a strong asset
  
  

Please note that internal applicants are asked to formally express their interest by applying online no later than 5 business days of the position being posted.

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.