Member Services Associate — Gym Front Desk

Penn Hills Fitness; London; On-site; CAD 20,000 - 29,000; Full time

Job summary

Taymax Group is seeking a friendly Member Services Representative for our London, ON club. You will greet members, sign up new members, and handle front desk duties with a focus on a positive guest experience.

This role reports to the Club Manager, starts at $17.95/hour, and requires a high school diploma and basic computer skills. We value punctuality, teamwork, and a passion for fitness.

Qualifications

• Customer service background preferred.
• Must be 18 years of age or older with a High School diploma/GED.
• Basic computer proficiency required.
• Punctuality and reliability are essential; able to work independently or in a team.
• A positive, upbeat attitude and a passion for fitness and health.

Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle front desk activities: answer phones, check members in, and sign up new members with rate calculations.
• Assist Club Manager with drawer counts and daily cash handling.
• Update member accounts and respond to questions promptly, escalating as needed.
• Maintain club cleanliness and assist with housekeeping duties.
• Perform other duties based on club needs.

Skills

Customer service

Basic computer skills

Punctuality

Teamwork

Positive attitude

Communication

Education

High School diploma/GED

Job description

Taymax Group is seeking a friendly Member Services Representative for our London, ON club. You will greet members, sign up new members, and handle front desk duties with a focus on a positive guest experience.

This role reports to the Club Manager, starts at $17.95/hour, and requires a high school diploma and basic computer skills. We value punctuality, teamwork, and a passion for fitness.