Member Experience Specialist - Gym Front Desk

Taymax Group; Lower Sackville; On-site; CAD 19,000 - 28,000; Full time

Job summary

Taymax Group in Lower Sackville, NS is seeking a Member Services Representative for Planet Fitness. You will provide a superior level of customer service to members, prospective members and guests, creating a positive member experience.

This on-site role handles front desk duties, member sign-ups, tours, account updates, and maintaining a clean, welcoming club. The base wage starts at $17.00 per hour, with opportunities to grow based on performance.

Qualifications

• Must be 18 years or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behaviour and language.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Check members into the system and assist callers with questions.
• Take prospective members on tours and sign up new members including rates and payments.
• Assist the Club Manager with drawer counting as needed.
• Facilitate updates to member accounts and respond to questions or concerns.
• Maintain the club’s neatness and cleanliness, complete daily tasks early and support cleaning priorities.
• Assist in other duties based on club needs.

Skills

Customer service

Basic computer skills

Punctuality

Reliability

Teamwork

Positive attitude

Exceptional service

Active listening

Diplomacy

Education

High School diploma or GED

Job description

Taymax Group in Lower Sackville, NS is seeking a Member Services Representative for Planet Fitness. You will provide a superior level of customer service to members, prospective members and guests, creating a positive member experience.

This on-site role handles front desk duties, member sign-ups, tours, account updates, and maintaining a clean, welcoming club. The base wage starts at $17.00 per hour, with opportunities to grow based on performance.