Member Experience Specialist — Front Desk

Taymax Group; Burlington; On-site; CAD 20,000 - 28,000; Full time

Job summary

Taymax Group is seeking a Member Services Representative at our Burlington, ON location to deliver a superior member experience for Planet Fitness members and guests. The role starts at $17.60 per hour and involves greeting members, answering phones, signing up new members, and maintaining club cleanliness.

You will work as part of a team and may assist the Club Manager with drawer counts, member updates, and issue resolution. A high school diploma and reliable, friendly service are required.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.
• Completing daily assigned within first hour of your shift.
• Helping complete priority cleaning list each day.
• Completing walk-around and bathroom checks periodically.
• Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Punctuality

Teamwork

Independent work

Positive attitude

Active listening

Communication

Empathy

Professional conduct

Education

High School diploma/GED

Tools

Basic computer skills

Job description

Taymax Group is seeking a Member Services Representative at our Burlington, ON location to deliver a superior member experience for Planet Fitness members and guests. The role starts at $17.60 per hour and involves greeting members, answering phones, signing up new members, and maintaining club cleanliness.

You will work as part of a team and may assist the Club Manager with drawer counts, member updates, and issue resolution. A high school diploma and reliable, friendly service are required.