Member Experience Specialist — Flexible Hours + Perks

Movati Athletic (Group) Inc; Ottawa; On-site; CAD 2,425,000 - 3,168,000; Full time

Benefits offered by this job

Complimentary membership

Free uniform

Flexible scheduled hours

Ongoing training

Benefits after 3 months

Job summary

Movati Athletic is hiring a Member Experience Associate to help deliver outstanding service to members at our Ottawa clubs. You will engage with guests, promote club programs, and support daily operations in a fast-paced environment.

The role emphasizes proactive problem solving, friendly interactions, and maintaining high cleanliness and safety standards while advancing the member experience. Training and ongoing development are provided.

Qualifications

• High School Diploma or equivalent experience is considered an asset.
• 1+ years of customer service experience in a related industry is an asset (i.e. retail, hospitality, leisure, fitness, etc.).
• Current CPR & First Aid are required and must be maintained through employment

Responsibilities

• Proactively manage and resolve all member concerns, and elevate serious concerns to the Management team for resolution
• Provide exceptional customer service to retail operations (cafe and pro-shop)
• Ensure cleaning duties are completed and maintained in a safe and timely manner
• Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members
• Responsible for all sales transactions
• Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
• Assists with member experience events throughout the club as needed

Skills

Customer service

Guest interaction

Education

High School Diploma

Job description

Movati Athletic is hiring a Member Experience Associate to help deliver outstanding service to members at our Ottawa clubs. You will engage with guests, promote club programs, and support daily operations in a fast-paced environment.

The role emphasizes proactive problem solving, friendly interactions, and maintaining high cleanliness and safety standards while advancing the member experience. Training and ongoing development are provided.