Member Experience Associate | Flexible Hours + Free Gym

Movati Athletic (Group) Inc; Northwestern Ontario; On-site; CAD 24,000 - 32,000; Full time

Benefits offered by this job

Complimentary membership

Free uniform

Flexible scheduled hours

Ongoing training

Benefits after 3 months

Job summary

Movati Athletic Thunder Bay is seeking a friendly and proactive Member Experience Associate to welcome guests, answer questions, and promote club programs from the moment members arrive. You will help create a welcoming, healthy environment and support casual and full-time shifts.

Your day involves engaging with members, handling cafe/pro-shop transactions, maintaining clean spaces, and sharing product knowledge. This role emphasizes high-quality service and teamwork in a dynamic fitness club.

Qualifications

• High School Diploma is an asset.
• 1+ years of customer service experience is an asset.
• Current CPR & First Aid are required and must be maintained through employment.

Responsibilities

• Proactively manage and resolve member concerns and escalations to management.
• Provide exceptional customer service to cafe and pro-shop operations.
• Ensure cleaning duties are completed and maintained in a safe and timely manner.
• Maintain up-to-date knowledge of programs, products, and services, and promote them to club members.
• Responsible for all sales transactions.
• Complete all administrative tasks accurately and promptly with five-star customer service.
• Assist with member experience events throughout the club.

Skills

Customer service

Sales transactions

Guest engagement

Education

High School Diploma

Job description

Movati Athletic Thunder Bay is seeking a friendly and proactive Member Experience Associate to welcome guests, answer questions, and promote club programs from the moment members arrive. You will help create a welcoming, healthy environment and support casual and full-time shifts.

Your day involves engaging with members, handling cafe/pro-shop transactions, maintaining clean spaces, and sharing product knowledge. This role emphasizes high-quality service and teamwork in a dynamic fitness club.