Member Experience Specialist — Flexible Hours & Wellness

Movati Athletic (Group) Inc; Edmonton; On-site; CAD 32,000 - 52,000; Full time

Benefits offered by this job

Complimentary membership

Free uniform

Flexible scheduled hours

Ongoing training

Benefits after 3 months

Job summary

Movati Athletic in Edmonton is seeking a friendly, service-oriented Member Experience Associate to ensure every member feels welcome, comfortable and healthy from the moment they enter the club.

You will resolve member concerns, support cafe and pro-shop operations, maintain cleanliness, and promote programs and services. The role emphasizes teamwork, proactive engagement, and delivering a premier experience with flexible hours and a strong benefits package after probation.

Qualifications

• High School Diploma or equivalent is considered an asset.
• 1+ years of customer service experience in related industries is an asset.
• Current CPR & First Aid certification is required and must be maintained.

Responsibilities

• Proactively manage and resolve all member concerns, and elevate serious concerns to the Management team for resolution.
• Provide exceptional customer service to retail operations (cafe and pro-shop).
• Ensure cleaning duties are completed and maintained in a safe and timely manner.
• Maintain up-to-date knowledge of programs, products, and services, as well as promote them to club members.
• Responsible for all sales transactions.
• Completes all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service.
• Assists with member experience events throughout the club as needed.

Skills

Customer service

Communication

Education

High School Diploma or equivalent

CPR & First Aid certification

Job description

Movati Athletic in Edmonton is seeking a friendly, service-oriented Member Experience Associate to ensure every member feels welcome, comfortable and healthy from the moment they enter the club.

You will resolve member concerns, support cafe and pro-shop operations, maintain cleanliness, and promote programs and services. The role emphasizes teamwork, proactive engagement, and delivering a premier experience with flexible hours and a strong benefits package after probation.