Member Experience Concierge | Flexible Hours & Free Membership

Movati Athletic (Group) Inc; Ottawa; On-site; CAD 24,000 - 32,000; Full time

Benefits offered by this job

Complimentary membership

Free uniform

Flexible scheduling

Ongoing training

Benefits after 3 months

Job summary

Movati Athletic is seeking a Member Experience Associate to deliver outstanding service at our Ottawa clubs. You will engage with members from the moment they enter, promote our programs and products, and handle sales transactions with accuracy.

The role emphasizes flexible hours, a friendly demeanor, and a value-driven culture aligned with Movati's standards. CPR & First Aid certification is required, and a High School diploma is an asset; full-time staff receive benefits after 3 months.

Qualifications

• 1+ years of customer service experience in related industry is an asset (retail, hospitality, leisure, fitness, etc.).
• Current CPR & First Aid are required and must be maintained through employment
• High School Diploma or equivalent is considered an asset

Responsibilities

• Proactively manage and resolve all member concerns, and elevate serious concerns to the Management team for resolution
• Provide exceptional customer service to retail operations (cafe and pro-shop)
• Ensure cleaning duties are completed and maintained in a safe and timely manner
• Maintain up-to-date knowledge of programs, products, and services, and promote them to club members
• Responsible for all sales transactions
• Complete all administrative tasks accurately, diligently and promptly with consistent 5 Star customer service
• Assist with member experience events throughout the club as needed

Skills

Customer service

CPR & First Aid

Education

High School Diploma or equivalent

Job description

Movati Athletic is seeking a Member Experience Associate to deliver outstanding service at our Ottawa clubs. You will engage with members from the moment they enter, promote our programs and products, and handle sales transactions with accuracy.

The role emphasizes flexible hours, a friendly demeanor, and a value-driven culture aligned with Movati's standards. CPR & First Aid certification is required, and a High School diploma is an asset; full-time staff receive benefits after 3 months.