Member Experience & Growth Support Specialist

Access Credit Union Limited; Oakbank; On-site; CAD 39,000 - 46,000; Full time

Benefits offered by this job

Competitive compensation

100% company paid health benefits

Employer-matched pension plan

Continuing education

Career advancement opportunities

Job summary

Access Credit Union is seeking a Member Services Support Representative in Manitoba. You will greet members, respond to inquiries, and promote the credit union's products and services while providing administrative support to the branches.

The role requires a Grade 12 diploma, customer service experience, and strong communication. It offers competitive compensation, 100% health benefits, employer-matched pension, continuing education, and career advancement within the credit union.

Qualifications

• Grade 12 diploma or equivalent.
• Business Administration or other post-secondary education would be considered an asset.
• Previous customer service experience.
• Demonstrated desire to serve others in a friendly and professional manner.
• Ability to identify and willingness to act upon sales and service opportunities.
• Knowledge of Access Credit Union products and services.
• Proficient computer skills.

Responsibilities

• Greet members and potential members, responding to inquiries on basic credit union products and services.
• Responsible for member problems and resolutions wherever possible, referring more complex issues to the appropriate person or department.
• Refer members, in person or via telephone, to appropriate staff members and departments as necessary.
• Solicit new members and foster business development through service excellence, product knowledge and teamwork.

Skills

Customer service

Sales opportunities

Communication

Attention to detail

Time management

Problem solving

Education

Grade 12 diploma

Post-secondary asset

Tools

Office suite

Job description

Access Credit Union is seeking a Member Services Support Representative in Manitoba. You will greet members, respond to inquiries, and promote the credit union's products and services while providing administrative support to the branches.

The role requires a Grade 12 diploma, customer service experience, and strong communication. It offers competitive compensation, 100% health benefits, employer-matched pension, continuing education, and career advancement within the credit union.