Member Service Support Representative (Full-Time, 14 Month Term) Oakbank

Access Credit Union; Oakbank; On-site; CAD 39,000 - 46,000; Full time

Job summary

Access Credit Union is hiring a Member Services Support Representative to deliver a superior member experience by greeting members, answering inquiries on basic products, and promoting services. You will provide administrative support to branches and departments, aiming to resolve issues and refer complex matters appropriately.

The role requires strong communication and a customer-first attitude, with opportunities to engage in business development and community activities across the Beausejour,

Qualifications

• Grade 12 diploma or equivalent.
• Experience in customer service preferred.
• Demonstrated willingness to promote products and services.

Responsibilities

• Greet members and respond to inquiries on basic credit union products and services.
• Resolve member issues where possible; refer complex matters to the right staff.
• Solicit new members and foster business development through service excellence and teamwork.

Skills

Customer service

Sales opportunities

Interpersonal communication

Attention to detail

Teamwork

Education

Grade 12 diploma

Post-secondary education asset

Tools

Proficient computer skills

Job description

Grow your career with one of Manitoba's Top Employers since 2014.At Access Credit Union, we support a professional and innovative work environment with a corporate culture that uniquely embraces empowerment, accountability, and trust. We recognize and value each employee's contributions to our success, which is why we offer competitive compensation, 100% company paid health benefits, employer-matched pension plan, continuing education, and career advancement opportunities within our credit union.At Access Credit Union, our values are straightforward:Do goodBe betterOwn itMove forwardThe Member Service Support Representative provides a superior member experience by greeting members, responding to inquiries and promoting the products and services of the credit union while providing administrative support to the various departments and/or branch.Member ServicesGreet members and potential members, responding to inquiries on basic credit union products and services.Responsible for member problems and resolutions wherever possible, referring more complex issues to the appropriate person or department.Refer members, in person or via telephone, to appropriate staff members and departments as necessary.Solicit new members and foster business development through service excellence, product knowledge and teamwork.Administrative SupportProvide clerical support and assistance to the department or branch staff.Process all required reports and documentation efficiently and accurately ensuring deadlines are met.Coordinating resources and supplies to ensure Access standards are metTeam WorkMaintain open communication and cooperation with other staff to ensure a friendly and efficient work environment.Business Development & Community RelationsActively look for referral opportunities for both lending and wealth teamsParticipate in and contribute to an entrepreneurial environment to seek out new business and referral opportunities that support the branch and organization goals.Pro-actively work to retain and expand existing member relationships, while pursuing new sources of business.Differentiate between credit union and competitor products and services in terms of member needs.Act as an ambassador for the credit union by being visible in the community through professional and personal involvement in various community groups and activities.This list is not inclusive and other tasks and/or responsibilities may be assigned by your supervisor.Essential QualificationsGrade 12 diploma or equivalentBusiness Administration or other post-secondary education would be considered an assetPrevious customer service experienceDemonstrated desire to serve others in a friendly and professional mannerAbility to identify and willingness to act upon sales and service opportunitiesBasic understanding of account opening and credit granting functionsStrong interpersonal and communication skills, both verbal and writtenAttention to detail with high degree of accuracyAbility to work in fast-paced environment and perform well under pressureAbility to prioritize using sound judgment to make timely and effective decisionsKnowledge of Access Credit Union’s products and servicesAbility to follow standardized policies and proceduresKnowledge of risk management within the financial industryProficient computer skillsNote: This position provides lending services support to the Beausejour, Oakbank and Whitemouth branches.Employee Sub-TypeFixed Term (Fixed Term)Target End Date2027-11-23Starting Salary$39,000Salary Band$37,752.00 - $46,258.00In most situations, candidates will be offered the starting salary for the position. In exceptional circumstances, and at the organization’s discretion, an offer may be made above the stated minimum based on factors such as the candidate’s qualifications, internal equity and external compensation factors. When underfilling a position, the salary offered may be in a lower salary band.If you are interested in this position, apply today! Applications for the position close at 12:01 a.m. on the Job Posting End Date.