Member Experience Concierge (Part-Time)

The Glencoe Club; Calgary; On-site; CAD 22,000 - 33,000; Part time

Benefits offered by this job

Health and dental benefits

Meal program

RRSP contribution

Employee referral program

Training and development

Job summary

The Glencoe Club in Calgary, AB seeks a friendly Member Experience Representative for the front desk. This part-time role welcomes members, answers calls, provides information, processes transactions and ensures a seamless guest experience.

Based at reception, you will cover midday and evening shifts, including weekends. The position requires a customer-focused mindset, organization, and reliable attendance to support events and club operations.

Qualifications

• A minimum of a high school diploma or equivalent is required.
• Minimum of 1 year experience in a customer, member or client facing role; Recreational, Club and/or business admin environments, would be considered an asset
• Professional communication skills and telephone etiquette
• Knowledgeable in excel, google sheets, and booking and POS systems is considered an asset.
• A diplomatic, outgoing personality and the ability to foster relationships with members and employees
• Ability to handle stressful situations
• Standard First Aid/CPR Level C is considered an asset

Responsibilities

• Provide a high level of member service experience that exceeds expectations in all service aspects with prompt friendly greetings, directing, activity bookings, program registration, security and administrative duties as needed
• Ensure timely and effective two-way communication (verbal, written) between members, staff and Supervisor
• Ensure members are adhering to rules and regulations, including guest sign-in procedures
• Apply your problem solving skills across member access issues and providing membership cards/fobs as needed
• Processing and recording member payments as required
• Complete introduction letters for members visiting affiliated clubs and verifying members are in good standing
• Ability to confidently operate with phone systems including transferring, placing calls on hold, emergency response and assisting with long-distance phone calls

Skills

Customer service

Reception

Telephone etiquette

Excel/Sheets

POS systems

Relationship building

Stress management

Education

High school diploma

Tools

Excel

Google Sheets

Booking systems

POS systems

Job description

The Glencoe Club in Calgary, AB seeks a friendly Member Experience Representative for the front desk. This part-time role welcomes members, answers calls, provides information, processes transactions and ensures a seamless guest experience.

Based at reception, you will cover midday and evening shifts, including weekends. The position requires a customer-focused mindset, organization, and reliable attendance to support events and club operations.