Duty Manager

The Glencoe Club; Calgary; On-site; CAD 25,000 - 36,000; Part time

Benefits offered by this job

Training and development

Employee recognition

Flexible shifts

Team environment

Job summary

The Glencoe Club is seeking proactive, customer-focused individuals for part-time Duty Manager roles. You will lead on-site member services, respond to inquiries, and help maintain safety and a welcoming environment for members and guests.

Responsibilities include supervising operations, enforcing policies, and coordinating with departments while maintaining required certifications. Evening and weekend shifts are common with background checks required before starting.

Qualifications

• High school diploma required.
• Previous supervisory or leadership experience in recreation, customer service, or similar environments is an asset.
• Strong leadership and problem-solving skills; able to stay calm in emergencies.

Responsibilities

• Ensure safety and well-being of members, guests, and staff by applying safety procedures and inspections.
• Oversee daily facility operations to maintain a clean, safe, and welcoming environment.
• Respond promptly to inquiries and concerns, delivering exceptional customer service.
• Support events, promotions, and daily operations across departments while ensuring policy compliance.

Skills

Customer service

Leadership

Emergency response

Communication

Education

High school diploma

Tools

Microsoft Office

Facility management software

Job description

The Glencoe Club
636-29 Ave SW
Calgary, AB T2S0P1, CAN

Description

The Glencoe Club is a private, family-oriented sports and social club located in the Elbow Park neighbourhood of Calgary, Alberta. Our members can train and play in our leading edge sports and recreation facilities; grow and excel in our vast array of programs; enjoy our specialist services; dine in our first-class restaurants; and create life long memories with family and friends.

If you are genuinely passionate about our vision to be our members’ second home, providing excellence in all that we do, have a proven track record for creating exceptional experiences through your interactions and champion our values of respect, wellness, integrity, relationships, caring and innovation we want to hear from you.

We are seeking proactive and customer focused, part-time Duty Managers, to join our Member Services Team. As a Duty Manager you will play a pivotal role in ensuring smooth day-to-day Club operations, delivering outstanding customer service, and maintaining a safe and welcoming environment for all members and guests. You will be an essential member of the team, serving as a frontline representative of Club management and efficiently addressing inquiries and concerns from members, employees, and guests. If you are looking for an opportunity to apply your leadership, problem-solving, and customer engagement skills, we want to hear from you!

Responsibilities:

• Ensure the safety and well-being of members, guests, and employees by applying fire, safety, accident prevention, first aid, and emergency response procedures, while conducting regular facility inspections and enforcing safety standards
• Oversee daily facility operations to maintain a clean, safe, well-maintained, and welcoming environment, ensuring equipment and amenities are operational and ready for use
• Serve as a visible and approachable leadership presence, responding promptly to member, guest, and employee concerns, resolving disputes when needed, and delivering exceptional customer service
• Uphold Club policies, rules, and standards of conduct, ensuring compliance and documenting incidents, violations, maintenance issues, and member feedback as required
• Develop proficiency in Club systems, including Northstar, System Admin, and Resolver, to support membership services, program registrations, operational processes, and incident management
• Collaborate with departments across the Club to support events, promotions, and daily operations, while maintaining required certificates and cross-training to provide frontline coverage and operational support to other departments, as needed

Qualifications:

• High school diploma is required
• Previous supervisory or leadership experience in a recreation, customer service, or similar environments is an asset
• Demonstrated leadership, decision-making, and problem-solving skills, with the ability to remain calm and effective during emergencies and challenging situations
• Excellent verbal and written communication skills, with the ability to build positive relationships and interact professionally with members, guests, employees, and stakeholders of all ages
• Strong working knowledge of Microsoft Office and the ability to learn and utilize facility management, membership, and incident management software
• Knowledge of health, safety, and emergency response procedures, including the ability to enforce policies and promote a safe environment
• Must be comfortable standing or walking during the length of shift, be able to lift supplies weighing up to 50lbs and be able to respond quickly to incidents and operational needs throughout the facility
• Current ProServe, First Aid, and CPR certifications are considered assets

Why choose us:

• An inclusive and diverse working environment highlighted by creativity and collaboration
• Opportunities for personal and professional growth including training and development
• Employee referral program that rewards the additional talent you bring
• Employee recognition programs to reward you for your incredible efforts

These are part-time positions that report to the Member ServicesSupervisor. The primary hours for this position are weekday evenings and weekends, however, flexibility is required to work a variety of shifts, including weekdays, evenings, weekends, and holidays, as needed.

The successful applicant will be required to complete a background check as well as Respect in the Workplace and Respect in Sport certifications, prior to commencing employment.

October2, 2026.

Additional information about The Glencoe Club and career opportunities can be found at: www.glencoejobs.org .

We thank all applicants for their interest in working for the Glencoe, although only short-listed candidates will be contacted directly.