Member Experience Specialist - Part-Time Engagement Center

Avanti Software Inc.; Calgary; Hybrid; CAD 21,000 - 25,000; Part time

Benefits offered by this job

YMCA Calgary membership with dependent

Program discounts

Leadership development opportunities

Scholarship opportunities

Paid recertification and training

Job summary

YMCA Calgary's Engagement Centre Representative at Shane Homes YMCA Rocky Ridge supports members and drop-in users with excellent service, handling calls and admin tasks accurately.

The position requires strong communication, computer skills, and the ability to manage time and adapt to change. Availability on Mon–Thu afternoons/evenings is expected; salary ranges from $15.00 to $18.29 per hour.

Qualifications

• Exceptional customer service attitude.
• Strong computer skills; proficiency with standard software and relational tasks.
• Be resourceful, organized and handle change well.
• Effective time management and welcomes change.
• Clear communicator over the phone, virtually, and through email.
• Evidence of a clear Police Information Check with Vulnerable Sector Search.
• Three professional references.

Responsibilities

• Be the main point of contact for incoming phone calls to the YMCA.
• Own the administrative tasks assigned by supervisor (returned payments, promotional sales follow ups, waitlist management).
• Identify and create opportunities to enhance each and every person's YMCA experience.
• Meet and exceed customers’ expectations in all service aspects of the Engagement Centre.
• Complete all membership/program/transactional related duties with accuracy to all customers calling into the YMCA through the Engagement Centre.
• Communicate a large quantity of information clearly and concisely by telephone, in person, and via email.
• Develop and maintain smooth, cooperative working relations with all staff and volunteers.
• Utilize communication channels to ensure real time information sharing across the association.
• Aid in the training of all new staff and volunteers.
• Work in a team environment to achieve optimal collective results.
• Ability to problem solve.

Skills

Exceptional customer service attitude

Strong computer skills

Resourceful

Organized

Time management

Clear communicator (phone, virtual, e‑

Police Information Check

Three professional references

Tools

CRM/phone systems

Email communication

Job description

YMCA Calgary's Engagement Centre Representative at Shane Homes YMCA Rocky Ridge supports members and drop-in users with excellent service, handling calls and admin tasks accurately.

The position requires strong communication, computer skills, and the ability to manage time and adapt to change. Availability on Mon–Thu afternoons/evenings is expected; salary ranges from $15.00 to $18.29 per hour.