Medical Secretary

Women’s College Hospital; Toronto; On-site; CAD 45,000 - 70,000; Full time

Job summary

An innovative healthcare institution is seeking a dedicated professional to join their Mental Health in Medicine team. This role focuses on facilitating patient access to specialty services, managing appointments, and coordinating clinic operations. With a commitment to equity and quality in healthcare, this position offers the chance to contribute to transformative patient care. Join a team that values diversity and inclusion, and enjoy competitive benefits and a pension plan as you help shape the future of healthcare in Ontario.

Benefits

Competitive Benefits

Pension Plan (HOOPP)

Qualifications

• Medical Office Administration diploma or equivalent experience required.
• At least two years of experience in an ambulatory clinic or hospital setting.

Responsibilities

• Manage referrals, calls, and appointment scheduling according to clinic protocols.
• Coordinate patient visits, tests, and procedures, ensuring accurate registration.

Skills

Medical Terminology

Communication Skills

Organizational Skills

Interpersonal Skills

MS Office Proficiency

Keyboarding Speed (40 w.p.m.)

Ability to Work Under Pressure

Education

Medical Office Administration Diploma

Tools

Electronic Patient Record System

Job description

Women's College Hospital, Toronto, Ontario, Canada

Job Description

Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario focused on women's health, health equity, and health system solutions. Join our innovative team committed to revolutionizing healthcare, where opportunities for discovery and system thinking are limitless. We prioritize equity, quality, and patient safety as core values.

Our strategic roadmap, Healthcare Revolutionized 2030, reaffirms our commitment to providing equitable, accessible, and top-quality healthcare for all, meeting individuals where they are in their healthcare journey.

Applicants must reside and be legally eligible to work in Ontario.

Type: Temporary Full Time

Department: Mental Health in Medicine/General Psychiatry

Job Responsibilities

1. Facilitate access to specialty services by managing referrals, calls, and appointment scheduling according to clinic protocols.
2. Assess and triage incoming calls and self-referrals, confirming information and scheduling appointments.
3. Coordinate patient visits, tests, and procedures, and communicate schedules to patients and providers.
4. Ensure accurate patient registration in the Electronic Patient Record system and manage appointment logistics.
5. Support clinic operations by maintaining schedules, responding to inquiries, and managing no-shows and rescheduling.
6. Participate in process improvements and team meetings to enhance service quality and safety.
7. Maintain clinical data and statistics as required.

Qualifications

• Medical Office Administration diploma or equivalent experience.
• At least two years of experience in an ambulatory clinic, preferably in a hospital setting.
• Knowledge of Medical Terminology; completion of a related course is preferred.
• Experience with electronic health record systems and registration processes.
• Proficiency in MS Office applications.
• Strong communication, organizational, and interpersonal skills.
• Ability to work under pressure and handle challenging situations professionally.
• Keyboarding speed of 40 w.p.m. with minimal errors.
• Ability to work efficiently in a fast-paced environment and demonstrate punctuality and reliability.

Why Join Us?

• Be part of a dedicated team committed to excellence.
• Contribute to shaping the future of healthcare.
• Enjoy competitive benefits and a pension plan (HOOPP).

We are committed to diversity, equity, and inclusion and encourage applications from all qualified candidates, including Indigenous peoples, persons with disabilities, members of sexual minority groups, racialized groups, and women. Accommodations are available throughout the hiring process.