Medical Secretary

Women's College Hospital; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated individual for a Temporary Full Time position in Mental Health. This role involves facilitating patient access to specialty services, managing appointments, and ensuring smooth clinic operations. Join a committed team that focuses on women's health and health equity, where your contributions will help shape the future of healthcare. With a strong emphasis on quality and patient safety, this opportunity offers a chance to make a real difference in the community while enjoying competitive benefits and a supportive work environment.

Benefits

Competitive Benefits

Pension Plan

Qualifications

• 2+ years experience in an ambulatory clinic setting.
• Proficient in MS Office applications and medical terminology.

Responsibilities

• Manage referrals, calls, and appointments for specialty services.
• Register patients and coordinate with clinical teams.

Skills

Medical Terminology

MS Office

Organizational Skills

Communication Skills

Teamwork

Education

Medical Office Administration Diploma

Tools

Electronic Health Record Systems

Job description

Job Description

Women's College Hospital (WCH) is an academic, ambulatory care hospital in Ontario focusing on women's health, health equity, and health system solutions. We are committed to innovation, discovery, and system thinking, with a focus on equity, quality, and patient safety.

Location and Eligibility: Applicants must reside and be legally eligible to work in Ontario.

Position Details: Temporary Full Time
Department: Mental Health in Medicine/General Psychiatry

Responsibilities

1. Facilitate access to specialty services by managing referrals, calls, and appointments.
2. Conduct assessments, triage calls, and schedule appointments according to clinic protocols.
3. Confirm and retrieve patient information, and coordinate with clinical teams.
4. Register patients in the Electronic Patient Record system and manage scheduling.
5. Communicate appointment details to patients and providers, and prepare patients for visits.
6. Respond to inquiries, confirm appointments, and handle cancellations and rescheduling.
7. Monitor clinic schedules, follow up on no-shows, and manage wait times.
8. Support clinic operations through clerical activities and participate in quality improvement projects.

Qualifications

• Medical Office Administration diploma or equivalent experience.
• At least 2 years’ experience in an ambulatory clinic setting.
• Knowledge of Medical Terminology and experience with electronic health record systems.
• Proficiency in MS Office applications and good organizational skills.
• Excellent communication skills and ability to work under pressure.
• Ability to work effectively in a team and demonstrate professionalism.

Why Join Us?

• Be part of a dedicated team committed to excellence.
• Help shape the future of healthcare.
• Enjoy competitive benefits and a pension plan.