Department Secretary - Concurrent Outpatient Medical Psychosocial Addiction Support Service

Ocean State Job Lot; Toronto; On-site; CAD 40,000 - 70,000; Full time

Job summary

Join a forward-thinking organization dedicated to transforming lives through mental health care. As a Department Secretary, you will play a crucial role in supporting clinical teams, managing administrative tasks, and ensuring the effective operation of services. This position not only offers a chance to contribute to meaningful change but also provides opportunities for professional growth in a dynamic, inclusive environment. If you are passionate about making a difference and possess strong administrative skills, this role is perfect for you.

Qualifications

• 2 years secretarial/administrative experience required.
• Experience with electronic patient charting is essential.

Responsibilities

• Provide administrative support and ensure smooth operation of services.
• Manage client appointments and maintain clinical charts.

Skills

Analytical Skills

Problem-Solving

Administrative Skills

Communication Skills

Interpersonal Skills

Bilingualism (French/English)

Education

Community College diploma in Office Administration

Diploma in Medical Administration

Tools

Microsoft Office (Word, Excel, PowerPoint)

Web-Based Databases

REDCap

I-CARE

Job description

CAMH has a number of current career opportunities for you to consider.Select a job title to view the description and apply online

Department Secretary - Concurrent Outpatient Medical Psychosocial Addiction Support Service

Through its core values of Courage, Respect and Excellence, CAMH is implementing its Strategic Plan: Connected CAMH, to transform lives, ignite innovation and discovery, revolutionize education and drive social change. CAMH is more than a hospital, it is a cause. CAMH is on a mission to change the way society thinks about and responds to mental illness. They aim to eliminate prejudice and discrimination and shape a world where mental illness is central to our healthcare system – a world where Mental Health is Health.

To learn more about CAMH, please visit their website at: www.camh.ca .

To view our Land Acknowledgment, please click here .

The Centre for Addiction and Mental Health (CAMH) is seeking a full-time, permanent (1.0 FTE) Department Secretary experienced in the area of medical office management to work in within COMPASS. Reporting to the Manager, the successful candidates will work collaboratively with the clinical team to provide administrative support and ensure the smooth and effective operation of the service. This position requires a considerable degree of patient/client contact, both in person and over the telephone as well as exercising the utmost discretion in maintaining confidentiality. Your accountabilities will include reception desk coverage, triaging incoming telephone inquiries from clients, families and community agencies/physicians, booking client appointments, document preparation, faxing, inter service correspondence, organization and management of daily clinical service schedules. You will conduct data entry for registering and discharging clients as well as daily input of client visits. You will be preparing and managing clinical charts, filing and photocopying clinical documents, and ordering medical and administrative supplies. You will also perform other administrative duties such as the scheduling of meetings, preparation of agendas, taking of meeting minutes, entry of other clerical data, managing wait-times and other duties as assigned to contribute towards the general functioning of administrative work on the third floor of the Bell Gateway Building. You will support a workplace that embraces diversity, encourages teamwork and complies with all applicable regulatory and legislative requirements. The position is Monday to Friday, with potential evening work. This position is located at 100 Stokes Street.

The successful candidate will possess a one-year Community College diploma in Office Administration or a related discipline, plus 2 years secretarial/administrative experience. A diploma in medical administration is considered an asset. You will have sound analytical and problem-solving skills and also possess strong administrative skills, including the ability to maintain accurate records, familiarity with accounts payable/receivable, and general office management. You must be proficient with web-based databases and programs, Microsoft Office applications such as Microsoft Word, Excel, PowerPoint, and the Internet. Familiarity with I-CARE, use of Message Centre as well as electronic patient charting is essential. You must demonstrate sound judgment and the ability to interpret and apply policies and procedures. You will be able to work collaboratively within a fast-paced and dynamic team environment. Experience with REDcap or other database management and statistical programs would be considered a further asset. Superior written and verbal communication, interpersonal and organizational skills to deliver exceptional patient care, is also necessary. Understanding of medical and pharmaceutical terminology is an asset. As the successful candidate you must have experience dealing with clients/staff/external agencies from diverse cultural and ethnic backgrounds, and demonstrate high levels of interpersonal skill and diplomacy. Bilingualism (French/English) and/or proficiency in another language would be an asset.

CAMH is a fully affiliated teaching hospital and research institute of the University of Toronto. As a CAMH employee, you will contribute to our mission by supporting teaching, research, and clinical care across the hospital.

CAMH is dedicated to equity, diversity, and inclusion. Our commitment is to foster a workplace, teaching, and learning environment that is inclusive, respectful, and free from discrimination or harassment.

CAMH strongly encourages applications from candidates who reflect the diversity of the communities we serve, including First Nations, Métis, and Inuit Peoples; Black and other racialized communities; LGBTQ2S+ communities; women; and people with disabilities, including those with lived experience of mental health and substance use challenges.

We welcome applicants from all backgrounds. Thank you to all who apply; however, only those selected for an interview will be contacted. If you require accommodations during the application or recruitment process, please let us know.

CAMH is committed to creating an equitable and inclusive workplace that is free from any form of discrimination and harassment. We actively encourage individuals from equity-deserving communities, including First Nations, Métis and Inuit, racialized communities, LGBTQ2S+ communities, women, and people with disabilities (including those who have experienced mental health and substance use challenges) to apply for our available positions.We appreciate the interest of all applicants and wish to ensure that all candidates have an equitable opportunity. If you require any accommodations during the interview process, please inform us.If you believe you need a reasonable accommodation to search for a job opening or to apply for a position, please contact us by emailing [e-mail] or calling 416 535 8501 x 32400. Please note that we will not respond to any calls or emails related to employment inquiries.

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