Medical Receptionist - Hys Centre - Reception (RCP)

MIC Medical Imaging; Edmonton; On-site; CAD 36,000 - 52,000; Full time

Job summary

MIC Medical Imaging is seeking a Medical Receptionist at the Hys Centre to manage front desk operations, greet patients, schedule appointments and handle inquiries. You will ensure a welcoming environment and contribute to efficient office management in a clinic setting.

The role requires a high school diploma ( Medical Office Assistant program preferred ) and experience in fast-paced healthcare environments. 0.6–1.0 FTE with two openings, on-site work at MIC locations, and standard office hours.

Qualifications

• High School diploma is required; diploma from an accredited Medical Office Assistant program is preferred.
• Experience as a Medical Receptionist is preferred.

Responsibilities

• Schedule and reschedule patient appointments, including follow-ups and consultations.
• Greet patients and visitors, assist with check-in and guide them to exams.
• Answer phone calls and respond to inquiries; update patient records in MRIS.
• Process patient billing and payments; verify insurance information and assist with claims.
• Handle incoming/outgoing faxes, attach requisitions, and manage consent forms.
• Relay messages between patients and healthcare providers; explain policies and services.
• Maintain confidentiality and follow MIC privacy regulations.
• Keep reception area and change room clean and organized.

Skills

Patient care

Teamwork

Attention to detail

Education

High School diploma

Medical Office Assistant program

Job description

Medical Receptionist - Hys Centre - Reception (RCP)

A Medical Receptionist is the first point of contact for patients and visitors. They are responsible for managing front desk operations, which include greeting patients, scheduling appointments and addressing inquiries. Their role ensures patients feel welcomed and informed. In addition they also handle a variety of critical tasks that facilitate efficient office management.

Position Type: 0.6 - 1.0FTE (Flexible)

Number of Openings: 2

Role and Responsibilities

• Appointment Scheduling: Schedule and reschedule patient appointments, including follow-ups and consultations.
• Patient Care: Greet patients and visitors in a friendly and professional manner. Manage patient check-in and walk patients to their exams and change them according to their exam.
• Administrative Tasks: Answer phone calls and respond to patient inquiries. Maintain and update patient records and databases (MRIS).
• Billing/Insurance: Process patient billing and payment transactions. Verify insurance information and assist with claims submissions.
• Incoming/Outgoing Faxes: Including sending appointment requests, attaching requisitions to future appointments, managing consent forms for report releases, and sending outgoing faxes as requested.
• Communication: Relay messages between patients and healthcare providers. Provide information regarding office policies, procedures and services.
• Compliance & Confidentiality: Adhere to provincial, federal and MIC privacy and confidentiality regulations to maintain patient confidentiality. Ensure compliance with medical office policies and procedures.
• Maintain a clean, organized and professional reception area and change room area.

Qualifications and Education Requirements

• Education: High School diploma (required), completion of diploma from an accredited Medical Office Assistant program (preferred)
• Experience: Experience as a Medical Receptionist (preferred)
• Skills: Ability to complete repetitive tasks in a fast paced, high-pressure environment
  • Excellent patient care and interpersonal skills.
  • Ability to work independently and as part of a healthcare team.
  • Attention to detail and strong organizational skills.

Working Conditions & Physical Requirements

• Clinic setting
• Exposure to patients with various medical conditions, requiring adherence to infection protocols
• May be required to support other sites
• Prolonged periods of sitting

Core Competencies

• Attention to Detail: Maintain a high level of attention to detail while verifying and inputting information.
• Effective Communication: Demonstrates clear, concise verbal and written communication, adapting to different audiences and contexts to ensure understanding.
• Listening Skills: Actively listen with empathy, provide appropriate feedback and respect others' perspectives.
• Teamwork & Collaborations: Works collaboratively with teams, ensuring effective communication for optimal patient outcomes.
• Conflict Resolution: Identifies and resolves conflicts constructively, using de-escalation, negotiation and mediation skills to maintain positive relationships.
• Problem Solving: Applies critical thinking to identify issues and develop proactive, creative solutions.
• Professionalism & Ethics: Displays a professional attitude, adhering to ethical standards, and demonstrates accountability and reliability.
• Confidentiality: Protects sensitive information, adhering to confidentiality agreements and data protection policies.
• Integrity and Work Ethic: Upholds honesty, takes responsibility for tasks, and maintains high ethical standards.
• Work Quality and Safety: Delivers high-quality, accurate work while prioritizing safety and following procedures.

Posting Closes: October 27, 2026