Medical Receptionist

False Creek Health Care Centre Inc; New Westminster; On-site; CAD 26,000 - 30,000; Part time

Job summary

Clearpoint Health Network New Westminster Surgical Centre is seeking a Medical Receptionist to be the first point of contact for patients and to ensure a welcoming, smooth experience. This casual, on-site role coordinates appointments, answers calls, and handles office tasks for day-to-day operations.

The position requires strong communication, multitasking, and familiarity with medical terminology and EMR systems.

Qualifications

• Successful completion of a recognized Administrative program.
• Minimum 2 years' experience in face-to-face customer/patient interaction, preferably in a medical office.
• Proficient in Microsoft Office with accurate data entry and keyboarding skills.
• Ability to prioritize workload and multi-task in a high-pressure environment.

Responsibilities

• Greet patients and admit them to the facility.
• Answer incoming calls and direct inquiries appropriately.
• Sort and distribute mail and manage deliveries.
• Maintain a tidy and organized work area; support accounts payable/receivable.

Skills

Customer service

Phone etiquette

Data entry

Microsoft Office

Medical terminology

Time management

Communication

Education

Administrative program

Tools

EMR system

Job description

Clearpoint Health Network (CHN) is one of Canada's largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, regional health organizations, and workers' compensation boards, Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems.

New Westminster Surgical Centre, a division of Clearpoint Health Network is hiring a Medical Receptionist to be the first point of contact for our patients, ensuring a welcoming and smooth experience.

Position Type: Casual

Hourly Wage Range: $ 19.00 - $22.00/hour

Who You Are

You coordinate patient appointments, answer phone calls, and manage administrative tasks, serving as a key liaison between patients and medical staff throughout their care journey. You are organized, efficient, and resourceful, able to work independently with minimal supervision. Your exceptional time management skills allow you to stay composed and effective even in high-pressure situations. Additionally, you help facilitate day-to-day logistics for surgeons, liaising with clinicians and the surgical facility to ensure an efficient and seamless patient experience.

RESPONSIBILITIES:

• Greet all patients and admit them to facility
• Answer all incoming telephone calls and deal with them appropriately
• Sort and distribute mail
• Receive supplies from delivery companies
• Organize courier services as needed
• Responsible for office administration, accounts receivable and accounts payable
• Maintain a clean and organized work environment

REQUIREMENTS:

• Successful completion of a recognized Administrative program
• Minimum 2 years' experience required in face-to-face customer/patient interaction, with previous experience in a medical office environment within the last five years
• Proficient in Microsoft Office with accurate data entry / keyboarding skills
• Ability to prioritize workload to meet established workload timelines with frequent interruptions
• Must be able to work independently and multi-task
• Strong communication and organizational skills
• Familiarity with medical terminology an asset
• Ability to adhere to strict regional policies and procedures and legislated requirements regarding patient confidentiality
• Experience using HST or an Electronic Medical Records platform required
• available to work Saturdays

Clearpoint Health Network Inc is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact [e-mail] for further information.

Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.