Medical Receptionist - Reception (RCP)

MIC; Edmonton; Hybrid; CAD 36,000 - 48,000; Full time

Job summary

MIC is seeking a Medical Receptionist to greet patients, check them in, and coordinate information with the healthcare team across Edmonton sites. You will support staff and patients in a friendly, confidential, and efficient manner.

The role involves handling phone inquiries, updating patient records, and ensuring a welcoming reception area. This position offers team collaboration and exposure to diverse patient care settings within MIC.

Qualifications

• High school diploma required; healthcare experience preferred.
• Experience in medical office or healthcare setting is preferred.
• Ability to maintain confidentiality and handle sensitive information.
• Excellent communication and customer service.

Responsibilities

• Greet and check in patients upon arrival, ensuring all necessary information is collected and accurate.
• Answer phone calls and respond to inquiries.
• Maintain and update patient records accurately and confidentially.
• Escort patients to their exam areas and help them prepare for the specific exam they are receiving.
• Keep the reception area and change rooms clean and organized.

Skills

Strong communication

Client-facing skills

Team player

Education

High school diploma

Job description

Join MIC as a Medical Receptionist and help create a welcoming, supportive experience for every patient. As the first point of contact, you will combine organization, attention to detail, and a friendly approach to help patients feel comfortable throughout their visit.

As a Medical Receptionist at MIC, you:

• will work at various sites throughout Edmonton and surrounding area.
• work in a team environment.
• support our wonderful patients and staff.

Roles and Responsibilities

• Greet and check in patients upon arrival, ensuring all necessary information is collected and accurate.
• Answer phone calls and respond to inquires.
• Maintain and update patient records accurately and confidentially.
• Escort patients to their exam areas and help them prepare for the specific exam they are receiving.
• Keep the reception area and change rooms clean and organized.

Knowledge, Skills and Experience

• High school diploma
• Experience in a medical office or healthcare setting is preferred; related administrative or customer-service experience is an asset.
• Strong communication skills
• Ability to maintain confidentiality and handle sensitive information with professionalism.
• Friendly and approachable demeanor with a commitment to providing exceptional patient care.
• Valid driver’s license is an asset.
• Medical Office Assistant, Unit Clerk program is an asset.
• Knowledge and understanding of medical terminology are an asset.

Posting Closes: October 26, 2026