Family Practice - Medical Receptionist

The Blood Connection, Incorporated; Peterborough; On-site; CAD 32,000 - 42,000; Full time

Job summary

The Blood Connection, Incorporated is seeking a medical receptionist to welcome patients, manage appointments, and support clinical operations. You will handle front-desk duties, maintain confidential health information, and assist with billing and EMR data entry.

Proficiency in communication and organization is essential, with experience in EPIC or similar EMR systems preferred. This role focuses on delivering a positive patient experience while ensuring accurate administrative processes.

Qualifications

• Diploma/certificate in Medical Office Assisting or Ward Clerk equivalent.
• OHIP Billing, Accuro and Epic experience an asset.

Responsibilities

• Greet patients in person or by phone and schedule appointments.
• Maintain patient confidentiality and privacy of information.
• Process and update patient records in the EMR (EPIC) system.
• Liaise with referring physicians and office staff.
• Ensure billing entries for OHIP and third parties are entered.
• Prepare exam rooms and direct patients to maintain flow.
• Schedule tests and procedures as needed.
• Manage incoming mail, faxes, documents and schedules.
• Support clinic operations and supply ordering.

Skills

Verbal communication

Multitasking

Time management

Organization

Attention to detail

Computer skills

Interpersonal skills

Written and oral communication

Education

Medical Office Assisting diploma/certificate

Hospital Ward Clerk training

Tools

EPIC

Accuro

OHIP Billing

Job description

Primary Function:

Medical receptionists assist the physician and patients by ensuring the medical environment is welcoming and calm for patients and their families. With compassion and integrity, they will provide a positive patient experience while completing their administrative duties. Maintain office organization and patient flow while adhering to strict confidentiality policies is essential.

Educational Requirements:

A community college diploma/certificate specializing in Medical Office Assisting or Hospital Ward Clerk or equivalent experience. OHIP Billing, Accuro and Epic experience an asset

Other Skills and Attributes:

• Speaking – ability to convey information to patients correctly.
• Flexibility - multi-tasking, time management, organization, attention to detail
• Computer skills
• Professionalism and compassion effective interpersonal skills
• Excellent written and oral communication.

Tasks and Duties:

• Promptly greet patients in person or on the telephone answering inquiries and scheduling appointments to optimize patient satisfaction and the physician’s time.
• Respect the dignity and privacy of patients by maintaining strict confidentiality of personal health information.
• Responsible for the initial processing through the EMR system and updating and documenting patient information as necessary, obtaining results of diagnostic investigations prior to patient’s appointments. This may include using the hospital EMR (EPIC) as well.
• Liaison with referring physicians/nurses and office staff in a cordial manner.
• Deliver service to both patients and fellow Clinic members by engaging in positive interactions and following through on promises made in a thoughtful, efficient, timely and courteous manner so that their experience is better than expected.
• Ensure all medical services performed by physician are entered into the system for OHIP and third-party billing.
• Prep/tidy exam rooms, direct patients to ensure there is continuous patient flow.
• Schedule tests and procedures as necessary.
• Maintain incoming mail, faxes, documents, tasks, meeting schedules.
• Contribute to team effort by sharing in Suite responsibilities such as:

• Preparing laundry or autoclave to go out.
• Ordering internally for office and medical supplies

• Help patients in distress by responding to emergencies.
• Scanning patient records for document retention.
• Any other duties needed to ensure consistent operation of the Clinic.