Medical Office Receptionist

Hollyburn Physiotherapy Clinic; West Vancouver; On-site; CAD 29,000 - 32,000; Part time

Job summary

Hollyburn Physiotherapy Clinic in West Vancouver, BC, is seeking a Medical Office Receptionist for an afternoon, on-site, part-time role. You will greet patients, manage check-in and check-out, answer calls, schedule appointments, and coordinate patient flow to ensure timely visits.

You will assist with insurance questions, basic medical office tasks, and support therapists and staff. Starting pay is CAD 21–23 per hour, with potential to move to full-time as hours expand.

Qualifications

• High school diploma or equivalent.
• Healthcare receptionist experience is an asset.
• Strong phone etiquette and communication skills.

Responsibilities

• Greet patients and manage check-in and check-out.
• Answer phone calls and respond to inquiries.
• Schedule and confirm appointments; coordinate patient flow for punctual visits.
• Handle patient information with care; support basic medical office administration.
• Assist with insurance-related questions; collaborate with therapists and staff.

Skills

Phone etiquette

Scheduling

Healthcare receptionist

Attention to detail

Organizational skills

Team support

Basic computer skills

Jane EMR

Education

High school diploma

Medical office administration training

Tools

Jane EMR

Clinic management software

Job description

Company Description

Hollyburn Physiotherapy Clinic is a patient-centered practice dedicated to delivering high-quality care and improving the quality of life for every individual. The clinic is staffed by highly qualified, experienced physiotherapists and Certified Hand Therapists who work closely with reception staff to match patients with the therapist best suited to their needs. Hollyburn offers punctual appointments, low patient volume for thorough hands-on care, and the opportunity for patients to see the same therapist consistently. Located on the North Shore and serving the community for over 50 years, the clinic provides free parking, a convenient location, and a 500-square-foot gym with an ocean view, 10 treatment beds, and 2 private rooms.

Role Description

The Medical Office Receptionist is a part‑time, on‑site role based at Hollyburn Physiotherapy Clinic in West Vancouver, BC. This role is responsible for greeting patients, managing check‑in and check‑out procedures, and maintaining a welcoming and professional front desk environment. Daily tasks include answering phone calls, responding to inquiries, scheduling and confirming appointments, and coordinating patient flow to ensure punctual, efficient visits. The receptionist will also handle patient information with care, support basic medical office administration, assist with insurance‑related questions, and collaborate with therapists and other staff to support smooth clinic operations.

Hours

This is an afternoon position.

Currently the position is 1-7pm on Monday, Tuesday, Wednesday and Friday's.

There is the possibility of extending hours/moving to full-time in the future.

Qualifications

• Strong Phone Etiquette and communication skills for handling patient calls and inquiries.
• Proficiency in Appointment Scheduling and coordinating patient visits using clinic management systems.
• Experience with Receptionist Duties in a healthcare or medical office setting is an asset
• Attention to detail, reliability, and strong organizational skills.
• Comfort working in a fast‑paced clinical environment and supporting a multidisciplinary team.
• Basic computer skills and willingness to learn
• Familiarity with electronic scheduling or medical records software such as Jane is preferred
• Previous experience in a physiotherapy, medical, or allied health clinic is an asset.
• High school diploma or equivalent; additional training in medical office administration is an advantage.

Depending on qualifications, the starting salary ranges from $21-23 with the potential for increases in the future.