Medical Office Assistant

WELL Health Technologies Corp; North Vancouver; On-site; CAD 29,000 - 32,000; Full time

Job summary

WELL Health – DERM Lab in North Vancouver is hiring for a Full Time position to support dermatologists with patient care. The role involves administrative, lab, and clinical duties in a fast-paced clinic, with a strong emphasis on customer service and confidentiality.

The successful candidate will have a high school diploma, MOA certification is preferred, and experience with EMR (Accuro) is a plus. The position offers a competitive hourly rate and a Monday–Friday schedule in a collaborative

Qualifications

• High school diploma or equivalent.
• MOA certification or MOA program preferred.
• Experience in a medical specialists’ office is an asset.
• Experience in medical aesthetics is an asset.
• Strong verbal and written English communication skills.
• Attention to detail and ability to plan, organize, and prioritize work.
• Ability to work independently as well as with a team.
• Ability to analyze, problem-solve, and investigate problems.
• Open, positive, and accountable.
• Ability to work 5 days a week (Mon-Fri).
• Experience with an EMR system (Accuro) is an asset.

Responsibilities

• Administrative duties - answer a high volume of phone calls and emails, greet patients in a helpful, respectful, and efficient manner, schedule appointments, manage referrals and results, and handle private payments.
• Lab duties - prepare laboratory specimens (biopsies) for send out, dispose of contaminated supplies, sterilize medical instruments (autoclave).
• Patient care duties – Coordinate patient care through the clinic, check in, prep, and escort patients to exam rooms, prepare exam rooms, answer questions, provide post-appointment advice, run the UVB machine, monitor the waiting room and manage the flow.
• General duties – Keep patient information confidential and secure at all times. Perform all other related clinical, administrative tasks or special tasks as required by clinic management.

Skills

Customer service

Phone etiquette

Organizational skills

Teamwork

Education

High school diploma

MOA certification

Tools

Accuro EMR

Job description

Job Class: Full Time/Permanent – 40 hours a week (Mon-Fri)

Location: WELL Health – DERM Lab

Hourly Rate: $21.00 - $23.00 CAD per hour

About Us:

We are a vibrant medical and cosmetic dermatology clinic with 4 physicians, located in the heart of Lonsdale. You will be working to support our dermatologists in delivering excellent patient care. Our team-based environment values motivated self-starters who can provide exceptional customer service to our patients.

Join us in our dynamic and collaborative environment and contribute to the well-being of our valued patients. If you meet the requirements and share our dedication to providing top of the line care, we'd love to hear from you!

What you will be doing:

• Administrative duties - answer a high volume of phone calls and emails, greet patients in a helpful, respectful, and efficient manner, schedule appointments, manage referrals and results, and handle private payments.
• Lab duties - prepare laboratory specimens (biopsies) for send out, dispose of ssssssssssscontaminated supplies, sterilize medical instruments (autoclave).
• Patient care duties – Coordinate patient care through the clinic, check in, prep, and escort patients to exam rooms, prepare exam rooms, answer questions, provide post-appointment advice, run the UVB machine, monitor the waiting room and manage the flow.
• General duties – Keep patient information confidential and secure at all times. Perform all other related clinical, administrative tasks or special tasks as required by clinic management.

You Have:

• High school diploma or the equivalent
• Experience as an MOA or a MOA program certification is preferred
• Work experience in a medical specialists’ office is an asset
• Work experience in medical aesthetics is an asset
• Strong verbal and written English communication skills
• Attention to detail and the ability to plan, organize, and prioritize work
• Ability to work independently as well as with a team
• Ability to analyze, problem-solve, and investigate problems
• Open, positive, and accountable
• Ability to work 5 days a week (Monday – Friday)
• Experience with an EMR system (Accuro) is an asset

The salary for this position falls within a defined range and will be determined based on several factors, including the candidate’s experience, qualifications, skills, and the needs of the organization. At WELL, we are committed to fair and equitable compensation and aim to provide a competitive salary that reflects the value and expertise of the successful candidate.

WELL is committed to fostering a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and lived experience. We strive to create an environment where differences are valued and contribute to our collective success – this is the WELL Way.

WELL has been independently certified as a Great Place to Work by the Great Place to Work Institute Canada. This recognition reflects our commitment to building a workplace culture rooted in trust, inclusivity, and employee well-being. It also aligns with our Healthy Place to Work pillar and the priorities outlined in our annualSustainability Impact Report .